Customer Project Manager

About the role

The Customer Project Manager supports Radiology Product Deployment in an IT Healthcare environment. Your responsibilities include managing project plans, executing projects, overseeing system implementation, and ensuring compliance with customer requirements.

Responsibilities

• Develop and manage project plans aligned to SOW scope, timelines, resources, risks, and quality standards
• Lead end-to-end project execution (planning through go-live), ensuring delivery across quality, cost, and schedule targets
• Monitor project budgets, track costs/effort, evaluate feasibility, and take corrective actions as needed
• Cross-functional coordination, including internal teams, external partners, and equipment delivery schedules
• Oversee system implementation, integration, and go-live activities to ensure successful deployment
• Drive clear communication across stakeholders and maintain high-quality project documentation
• Ensure compliance with customer requirements and internal policies while delivering a positive customer experience and identifying upsell opportunities

Requirements

• Bachelor degree in Computer Science, Engineering, Business or equivalent 9+ years of experience without a bachelor's degree
• Minimum of 5 years of specific project or program management experience in an IT related industry
• Proven track record of successful project delivery results
• Experience working within the entire project life cycle and demonstrated success in working with customers, vendors, and leading cross-functional teams
• Hands-on PACS project management experience, preferably with Philips Vue PACS or similar Picture Archiving and Communication Systems (PACS)
• Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
• Excellent communication and interpersonal skills - ability to interface and influence at multiple organizations including the executive level
• Willingness to travel up to 20% anywhere in the United States

Qualifications

• Applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role)
• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position

Skills

• Project Management
• Healthcare IT Experience
• PACS Project Management Experience
• Problem Solving
• Communication Skills

Benefits

Details about our benefits can be found here.

Pay

The pay range for this position varies based on location and is between $90,000 to $143,000 in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY and $95,000 to $150,000 in AK, DE, HI, MD, MN, and RI. The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $101,000 to $160,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Schedule

This is a Field based role requiring full-time presence at customers' or suppliers' locations.

Philips

We are a health technology company committed to improving the lives of everyone we serve. Learn more about our business, history, purpose, and culture.

Equal Opportunity Employer

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.