Project Manager Assistant

About the role

Our Dayton, NJ laboratory is looking for a Project Manager Assistant to join the Client Services Team. This role serves as a client advocate and laboratory liaison, providing support within a functional group of Project Managers. The Project Manager Assistant assists with bottle orders, change orders, login review, subcontracting, and PTO coverage, while developing a working knowledge of ongoing project work to support project managers.

Responsibilities

• Processes sample orders for all matrices and collection media types and coordinates delivery and pickup of sampling supplies and samples.
• Executes change orders based on client instructions to modify or add to the original chain of custody specifications.
• Reviews login information daily in the laboratory information management system (LIMS) and requests corrections or modifications as needed.
• Informs clients of sample receipt anomalies and provides technical support for resolution.
• Assists in processing subcontract requests to internal and external labs for testing not offered within the home lab.
• Manages subcontracting and subcontracting data to ensure timely delivery of analytical reports to clients.
• Handles overflow phone calls and assists clients with requests related to sampling, reporting, billing, etc.
• Takes messages for the Client Services team and makes or returns calls as directed by project managers.
• Provides back-up coverage for project managers within the functional group, including email and phone calls.
• Monitors turnaround time (TAT) and on-time report delivery for project managers on the team.
• Assists the login department in overflow and/or coverage situations.
• Performs other duties as needed.

Requirements

• Associate’s degree or equivalent industry experience AND 0-1 years of experience (education, work-related, or a combination) in sciences and/or customer service (Required).
• Bachelor’s degree in Environmental Science, Biology, Chemistry, or a related field and 1 to 2 years of relevant experience (education, work-related, or a combination) in sciences and/or customer service (Preferred).
• Exceptional communication skills (Required).
• Self-starter (Required).
• Advanced English language skills (Required).
• Advanced mathematical and reasoning skills (Required).
• Excellent attention to detail (Required).
• Solid critical thinking skills to anticipate and solve problems systematically (Required).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) (Required).