Project Manager/Account Manager

Key Responsibilities

• Own the client relationship and oversee project execution from discovery to delivery.
• Manage scopes, budgets, and schedules while acting as the primary client contact.
• Lead kickoff meetings, status updates, and delivery presentations.
• Align client goals with production capabilities and marketing strategy.
• Forecast resource needs and collaborate with department leads for allocation.
• Identify and communicate scope changes, growth opportunities, and renewal options.
• Track performance metrics, report progress, and maintain accurate documentation.
• Contribute to continuous improvement of Blayzer’s project processes and client service model.

Qualifications

• 4–7 years of blended experience in project management and account management within a digital agency.
• Strong technical understanding of web and eCommerce ecosystems (Shopify, BigCommerce, WordPress, etc.).
• Prominent track record of managing multiple clients and complex web builds simultaneously.
• Advanced communication, leadership, and analytical skills.
• Experience with Zoho, Basecamp, and time tracking/reporting systems.

KPIs

• End-to-end project success (timeline, scope, margin).
• Client growth and satisfaction.
• Internal team performance and collaboration efficiency.

Benefits

• Competitive benefits including a 401(k) match, health, dental, and supplemental insurance.
• Casual office setting with flexible work from home options.
• Regular strategy sessions and open communication within a collaborative environment.
• Work from downtown St. Louis office.