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Jobs · Information Technology · Minnesota

Program Manager / Project Manager / Account Manager

Atmosphere Commercial Interiors · Minneapolis, MN · 1 mo ago
Information TechnologyFull-time

PRIMARY FUNCTION

This role is responsible for supporting the sales effort by managing client program requirements. This includes providing direction to internal and external partners to ensure deliverables are met.

PRINCIPLE DUTIES AND RESPONSIBILITIES

  • Partner with sales and clients to define and implement program expectations

  • Align resources and partners to deliver efficiently, with strong cost and quality control

  • Monitor program performance and provide reporting to internal and external stakeholders

  • Manage service partners, inventory programs, and operational workflows

  • Oversee financial aspects including design and project management time, and support billing reviews

  • Participate in client meetings to understand business needs and drivers

  • Partner with Account Executive to support program success and identify growth opportunities

  • Deliver executive summaries highlighting performance, value delivered, and recommendations

  • Lead execution of projects within the program, acting as a hands-on Project Manager

  • Manage projects from kickoff through closeout, including planning, scheduling, and coordination

  • Facilitate key meetings and establish clear roles and expectations

  • Monitor progress, risks, and issues; act as escalation point and drive resolution

  • Manage budgets, pricing coordination, and cost tracking at the project level

  • Cook up internal teams, vendors, and contractors to ensure seamless delivery

  • Ensure compliance with defined processes and best practices

  • Develop and manage project schedules, delivery sequencing, and timelines

  • Communicate updates, requirements, and risks to all stakeholders

  • Partner with Installation Manager and project teams to ensure smooth execution

  • Resolve issues in real time during project delivery

  • Lead punch list walkthroughs and ensure completion of all action items

  • Confirm documentation, communication, and final client sign-off

  • Drive consistency and continuous improvement

  • Lead team members and ensure alignment to program priorities and resources

SUCCESS MEASURES

  • Client Satisfaction & Retention – Strong relationships and repeat business

  • Program Execution – Operational consistency, on-time delivery and reduced project risk

  • Financial Performance – Effective cost management and margin alignment

  • Process Improvement – Implement at least 2 measurable process improvements annually that improve delivery efficiency, reporting, communication, or quality, with documented results

  • Leadership & Development – Mentor at least 1 team member during the year and lead 2 internal training or best-practice sharing sessions to support team consistency and capability development

CORE STRENGTHS / ATTRIBUTES

  • Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.

  • Strategizes and Problem Solves: Problem solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.

  • Execution Management: Works quickly to get things done; uses resources effectively; detail oriented and a high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for Results and fosters a sense of urgency.

  • Resilient and Adaptable: open to new experiences to develop skills and ability to work in a fast paced, continuously evolving role.

WORKING RELATIONSHIPS

  • Internal: Sales, Design, Project Management, Finance, Operations

  • External: Clients, vendors, contractors, service partners

MINIMUM JOB REQUIREMENTS

  • 4+ years’ experience in construction or commercial interiors

  • Experience managing projects and cross-functional teams

  • Strong financial awareness and negotiation skills

  • Proficient in Microsoft Office

  • Ability to travel as needed

DESIRED JOB REQUIREMENTS

  • Bachelor’s degree

  • Client service experience

  • Experience with commercial furniture or flooring systems

  • Ability to interpret design and construction plans

  • Experience working with multiple trades

  • Familiarity with industry software (Hedberg, ServiceTRAX)

  • Project Management certification

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