PROGRAM MANAGER/PROJECT MANAGER

Tillster · Los Angeles, CA · 1 mo ago

HybridInformation TechnologyFull-time

About the role

Tillster is seeking an experienced, technical, customer-focused Program Manager/Project Manager to lead strategic client initiatives and enterprise-level project delivery across global markets. This role serves as a key liaison between Tillster and some of the world’s largest restaurant and hospitality brands, ensuring projects are delivered on time, within scope, and aligned to customer expectations and business goals.

Responsibilities

Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle.
Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution.
Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity.
Coordinate with distributed global teams across multiple time zones.
Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects.
Own project execution from kickoff through deployment and post-launch stabilization.
Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives.
Coordinate cross-functional teams to ensure alignment, accountability, and successful execution.
Drive accountability across internal and external stakeholders to ensure timely delivery, issue resolution, and successful customer outcomes.
Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies.
Adapt project plans and priorities as business needs and customer requirements evolve.

Requirements

Bachelor’s degree required.
Experience in project management and developing and delivering plans that meet the needs of large, multi-national customers.
Proven success managing large-scale customer initiatives and delivering projects in fast-paced environments.
Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders.
Excellent presentation, organizational, analytical, and relationship management skills.
Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders.
Experience of creating and managing project plans, timelines, deliverables, and status reporting.
Comfortable managing multiple priorities and adapting quickly to changing business needs.
Demonstrated AI knowledge or learning ability about modern AI tools and platforms (e.g., Copilot, OpenAI, Claude, automation, analytics, and workflow optimization technologies).
Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments is a plus.
Agile/Scrum experience preferred, not required.

Qualifications

Experience in project/program management, client services, program management, account management, or customer-facing delivery roles.
5+ years of experience in managing large-scale customer initiatives and delivering projects in fast-paced environments.
Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders.
Excellent presentation, organizational, analytical, and relationship management skills.
Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders.
Experience of creating and managing project plans, timelines, deliverables, and status reporting.
Comfortable managing multiple priorities and adapting quickly to changing business needs.
Demonstrated AI knowledge or learning ability about modern AI tools and platforms (e.g., Copilot, OpenAI, Claude, automation, analytics, and workflow optimization technologies).
Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments is a plus.
Agile/Scrum experience preferred, not required.

Skills

Strategic thinking and planning.
Customer-centric approach.
Project management methodologies (e.g., Agile, Scrum).
Effective communication and stakeholder management.
Leadership and team collaboration.
Technical understanding of customer-facing and internal systems.
Ability to adapt to changing business needs and priorities.
Knowledge of AI tools and platforms.

Benefits

Competitive base salary range: $110,000 - $135,000 DOE.
Equity: Eligible to participate in the Stock Option Plan.
Health Benefits: Medical, dental, vision, and FSA benefits.
Additional health benefits: Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”), and Optum Care 24-hour confidential medical counseling services.
Holidays: Ten (10) paid holidays per calendar year.
Paid Time Off (PTO): 15 days in the first 12 months of continuous service, and 22 days in subsequent years.
Retirement: Eligible to participate in the 401(k) Plan.
Education, Learning & Development: College tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.

Pay and Benefits (USA)

Expected base salary range: $110,000 - $135,000 DOE.
Total starting compensation will be determined based on all lawful criteria, Company policy, and best practices.
Health Benefits: Medical, dental, vision, and FSA benefits.
Additional health benefits: Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”), and Optum Care 24-hour confidential medical counseling services.
Holidays: Ten (10) paid holidays per calendar year.
Paid Time Off (PTO): 15 days in the first 12 months of continuous service, and 22 days in subsequent years.
Retirement: Eligible to participate in the 401(k) Plan.
Education, Learning & Development: College tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.

About Tillster

Tillster is a global organization that powers digital ordering and customer engagement for some of the world’s largest restaurant brands. At Tillster, you will have the opportunity to work with innovative technology, collaborate with talented global teams, help shape the future of intelligent customer experiences, and be part of moving to an AI Native enterprise. We are a growth phase, venture-funded company where you have the opportunity to make impact and to collaboratively work with and gain knowledge from colleagues at all levels, all of whom are ground engaged.

Why Join Tillster

We are proud to be an Equal Opportunity Employer. No Visa Sponsorship Principals only – no Agencies or calls please.

Recruitment Fraud Warning

We want to help you stay safe during your job search. Tillster will never request personal/financial information during recruitment, require payment or fees, ask for sensitive PII before a formal job offer, collect information via email or phone (only through secure channels), extend offers without in-person or virtual interviews, or report suspicious activity. If you suspect recruitment fraud, report immediately to Tillster HR, Legal, or Cyber Security teams.