PROGRAM MANAGER/PROJECT MANAGER

About the role

The Program Manager/Project Manager will lead and deliver both customer-facing and internal strategic initiatives, serving as a key liaison between Tillster and some of the world’s largest restaurant and hospitality brands. This role requires a strong program/project background in large, complex projects spanning across multiple teams and functions.

Responsibilities

• Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle.
• Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution.
• Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity.
• Coordinate with distributed global teams across multiple time zones.
• Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects.
• Own project execution from kickoff through deployment and post-launch stabilization.
• Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives.
• Coordinate cross-functional teams to ensure alignment, accountability, and successful execution.
• Drive accountability across internal and external stakeholders to ensure timely delivery, issue resolution, and successful customer outcomes.
• Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies.
• Adapt project plans and priorities as business needs and customer requirements evolve.

Requirements

• Bachelor’s degree required.
• Experience in project management and developing and delivering plans that meet the needs of large, multi-national customers.
• Proven success managing large-scale customer initiatives and delivering projects in fast-paced environments.
• Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders.
• Excellent presentation, organizational, analytical, and relationship management skills.
• Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders.
• Experience of creating and managing project plans, timelines, deliverables, and status reporting.
• Comfortable managing multiple priorities and adapting quickly to changing business needs.
• Demonstrated AI knowledge or learning ability about modern AI tools and platforms (e.g., Copilot, OpenAI, Claude, automation, analytics, and workflow optimization technologies).
• Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments is a plus.
• Agile/Scrum experience preferred, not required.

Qualifications

• 5+ years of experience in a project/program management, client services, program management, account management, or customer-facing delivery role.
• Strong understanding of project management methodologies and tools.
• Experience with project planning, scheduling, and resource allocation.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong interpersonal and communication skills, including the ability to present complex information clearly and concisely.
• Experience working with international teams and managing cross-cultural differences.
• Knowledge of industry trends and best practices in project management and customer engagement.

Skills

• Strategic thinking and problem-solving skills.
• Effective communication and stakeholder management skills.
• Leadership and team-building abilities.
• Project management tools and software proficiency (e.g., Jira, Asana, Microsoft Project).
• Customer-centric approach and ability to build strong relationships.
• Ability to adapt to change and handle ambiguity.
• Strong analytical and organizational skills.
• Understanding of AI and its applications in project management and customer engagement.

Benefits

• Expected base salary range $110,00- $135,00 DOE.
• Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
• Health Benefits: Medical, dental, vision, and FSA benefits.
• Healthcare and Dependent Care reimbursement programs.
• Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): 15 days in the first 12-months of continuous service, and 22 days in subsequent years.
• Retirement: Eligible to participate in the 401(k) Plan.
• Education, Learning & Development: College tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.

Pay

Pay and Benefits (USA) Expected base salary range $110,00- $135,00 DOE . Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.

Schedule

N/A