PROGRAM MANAGER/PROJECT MANAGER

About the role

Tillster is seeking an experienced, technical, customer-focused Program Manager/Project Manager to lead strategic client initiatives and enterprise-level project delivery across global markets. This role serves as a key liaison between Tillster and some of the world’s largest restaurant and hospitality brands, ensuring projects are delivered on time, within scope, and aligned to customer expectations and business goals.

Responsibilities

• Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle.
• Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution.
• Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity.
• Coordinate with distributed global teams across multiple time zones.
• Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects.
• Own project execution from kickoff through deployment and post-launch stabilization.
• Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives.
• Coordinate cross-functional teams to ensure alignment, accountability, and successful execution.
• Drive accountability across internal and external stakeholders to ensure timely delivery, issue resolution, and successful customer outcomes.
• Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies.
• Adapt project plans and priorities as business needs and customer requirements evolve.

Requirements

• Bachelor’s degree required.
• Experience in project management and developing and delivering plans that meet the needs of large, multi-national customers.
• Proven success managing large-scale customer initiatives and delivering projects in fast-paced environments.
• Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders.
• Excellent presentation, organizational, analytical, and relationship management skills.
• Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders.
• Experience of creating and managing project plans, timelines, deliverables, and status reporting.
• Comfortable managing multiple priorities and adapting quickly to changing business needs.
• Demonstrated AI knowledge or learning ability about modern AI tools and platforms (e.g., Copilot, OpenAI, Claude, automation, analytics, and workflow optimization technologies).
• Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments is a plus.
• Agile/Scrum experience preferred, not required.

Qualifications

• Experience in project/program management, client services, program management, account management, or customer-facing delivery roles.
• 5+ years of experience in managing large-scale customer initiatives and delivering projects in fast-paced environments.
• Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders.
• Excellent presentation, organizational, analytical, and relationship management skills.
• Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders.
• Experience of creating and managing project plans, timelines, deliverables, and status reporting.
• Comfortable managing multiple priorities and adapting quickly to changing business needs.
• Demonstrated AI knowledge or learning ability about modern AI tools and platforms (e.g., Copilot, OpenAI, Claude, automation, analytics, and workflow optimization technologies).
• Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments is a plus.
• Agile/Scrum experience preferred, not required.

Skills

• Strategic thinking and planning.
• Customer relationship management.
• Project management and delivery.
• Communication and stakeholder management.
• Operational excellence and process optimization.
• AI and automation.

Benefits

• Expected base salary range $110,00- $135,00 DOE.
• Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits.
• Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Educational, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.

Pay and Benefits (USA)

• Expected base salary range $110,00- $135,00 DOE.
• Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits.
• Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Educational, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.