Project Employee, Events - Ticketing Operations

Reporting to the Head of Global Event Ticketing and Senior Manager of Event Ticketing Operations, the Global Ticketing Operations PE will assist in the coordination of the league’s direct-to-consumer global event ticketing business.

About the role

This role requires an analytical skillset, strong presentation skills, a collaborative mentality, and knowledge of the ticketing industry. The optimal candidate should have experience with or exposure to ticketing operations, including ticket systems, customer service, ticket pricing, and reporting. This role will develop relationships with external business stakeholders, multiple ticketing providers, and NBA teams to assist with executing ticketing operations for high-profile NBA events such as NBA All-Star, NBA Finals, and NBA Global Games; fan-first events like NBA Experiences and NBA Crossover; and support of affiliate league events for the WNBA, NBA G League, NBA 2K League, and USA Basketball.

The ideal candidate will be a fast-paced, high-impact executor with experience in ticketing while being fanatically dedicated to the experience of key constituents. The Ticket Operations PE will support live sales and ticket distribution during the busiest season, contribute to event reporting, data analysis, and manage ticketing platforms (including Ticketmaster). This position offers unparalleled exposure to the day-to-day operations of a major sports league and equips you with valuable skills in ticketing, sales support, and event management.

Responsibilities

• Analyze and update weekly ticket sales and financial reports, providing valuable insights into league data.
• Oversee suite ticketing for all events across All-Star Weekend and NBA Draft, including inventory management, ticket distribution, sales, catering orders, venue diagrams, and other special requests.
• Act as the ticketing point person for ancillary events such as social functions and Crossover.
• Support the Ticket Revenue Contractor to reconcile weekly deposits related to ticket sales and final event settlements.
• Manage and distribute ticket allotments to VIPs, sponsors, league guests, and other constituents, ensuring top-tier customer service and communication.
• Assist with onsite box office operations at a variety of events both domestically and internationally.
• Work with Ticketmaster products such as TM1 and Archtics, gaining experience with industry-leading tools.
• Take on dynamic responsibilities as tasks evolve throughout the season, ensuring flexibility and adaptability in an exciting, fast-paced environment.

Requirements

• At least 1 year of experience in ticket systems or ticket operations.
• Proficiency in Excel and PowerPoint, with the ability to analyze and present data.
• A keen interest in learning about sports operations, ticketing platforms, and event management.
• Valid passport and ability to travel domestically and internationally.
• Strong work ethic, enthusiasm, and a passion for sports.
• Excellent communication skills, both written and verbal.
• Ability to thrive in a collaborative, fast-paced, and team-oriented environment.
• Flexibility and willingness to take on diverse tasks with a can-do attitude.

Benefits

• Medical benefits.
• Short-term disability coverage.
• Mental health coaching/therapy.
• Sick time.

Eligibility Note: Not all positions are eligible for these benefits; eligibility may vary by role.

Pay

$30/hour.

Schedule

The NBA currently provides eligible employees the option of working remotely one day per week.