Project Coordinator – Utility Systems & Solutions

About the role

Headquartered in Wendell, NC, the Electrification & Automation (E&A) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing in our Future Grids portfolio to create the power distribution grid of the future.

Responsibilities

• Developing quick, high-level resolutions to customers’ nonconformance and warranty related issues.
• Working within the Siemens SI EA business unit to support products such as low voltage and medium voltage air insulated and gas insulated switchgear and associated auxiliary pieces of equipment in the Siemens solution.
• Leading high‑level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments.
• Driving closure of customer site punch lists per Siemens processes.
• Working with factories, suppliers and quality teams to develop and implement corrective and preventive actions.
• Improving departmental processes by reviewing best practices and seeking efficiency enhancements and other methods to improve overall structure.
• Providing frequent updates to all stakeholders during the correction steps for the customer.
• Working closely with field service teams and vendors to align materials and methods of correction.
• Providing ownership in driving resolution for customers in a timely fashion while performing in the most cost‑effective way to ensure visibility of after‑delivery cost reduction for Siemens.
• Traveling up to 10% to discuss high‑profile customer issues and maintain positive customer relations.

Qualifications

• Basic Qualifications:
  • Bachelor’s degree or higher preferred
  • 1+ years of customer service experience within a fast‑paced environment
  • Project Management skills with excellent business acumen
  • High level computer skill (SAP and/or Salesforce experience a plus)
• Preferred Qualifications:
  • 1+ years of experience in Project Management or Coordination
  • Ability to handle multiple tasks while maintaining organization and control
  • Strong verbal skills to aid in customer communications
  • Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues

Pay

$61,547 – $105,509