Project Coordinator - Stormwater Maintenance

Join a small but integral maintenance-support team that provides training and assistance to both internal and external customers. Occasional (10%) overnight travel is required to visit field projects and keep technical expertise current.

Why Should You Apply?

• Collaborative, team-oriented workplace
• Work-life balance that supports professional goals
• Career growth with an industry leader in stormwater treatment
• Comprehensive benefits package with flexible options

About The Role

The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment. They enjoy solving problems, building relationships, and providing outstanding service while supporting both customers and internal teams.

Responsibilities

• Serve as the primary contact for customer inquiries, quotes, orders, and product support
• Prepare and follow up on pricing quotes to convert opportunities into orders
• Process customer orders, product submittals, drawings, deposits, and shipping documentation
• Coordinate delivery and return freight for cartridge exchange programs
• Resolve customer issues related to orders, pricing, invoicing, shipments, and receivables
• Collaborate with Sales, Operations, Manufacturing, Credit, Marketing, and other internal teams to ensure customer satisfaction
• Maintain accurate customer, project, and sales records within CRM and Microsoft Access databases
• Develop and maintain strong relationships with customers and internal stakeholders
• Generate new business opportunities through lead generation, online research, and outbound prospecting
• Maintain a strong understanding of company products, manufacturing capabilities, and processes
• Follow established procedures to ensure accurate, timely, and consistent service
• Perform additional duties as assigned

Qualifications

Required

• Bachelor’s degree in Business or a related field, or an equivalent combination of education and experience
• Minimum of 4 years of experience in customer service, sales support, order management, or a related role within construction, manufacturing, industrial, or engineering industries
• Excellent written and verbal communication skills
• Strong organizational, time management, and multitasking abilities
• Proven problem-solving and analytical skills
• Proficiency with Microsoft Office (including Excel and Access) and CRM systems
• Ability to work independently while collaborating effectively with cross-functional teams
• Willingness to travel up to 10% overnight

Preferred

• Experience supporting technical or engineered products
• CRM experience
• Experience in construction, manufacturing, or industrial sales
• Ability to interpret civil site plans and technical specifications