Project Coordinator - Stormwater Maintenance

Join our maintenance support team as the central resource for customer support, managing all aspects of the StormFilter Cartridge Exchange order process from quote to delivery. This role is the primary point of contact for customers, engineers, and municipal contacts seeking long-term maintenance support for our stormwater treatment products. Occasional (10%) overnight travel is required to visit field maintenance projects and maintain current technical expertise.

About The Role

The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment. They enjoy solving problems, building relationships, and providing outstanding service while supporting both customers and internal teams. If you're looking to join a collaborative organization where you can make an impact through customer service and sales support, we'd love to hear from you.

Responsibilities

• Serve as the primary contact for customer inquiries, quotes, orders, and product support.
• Prepare and follow up on pricing quotes to convert opportunities into orders.
• Process customer orders, product submittals, drawings, deposits, and shipping documentation.
• Coordinate delivery and return freight for cartridge exchange programs.
• Resolve customer issues related to orders, pricing, invoicing, shipments, and receivables.
• Collaborate with Sales, Operations, Manufacturing, Credit, Marketing, and other internal teams to ensure customer satisfaction.
• Maintain accurate customer, project, and sales records within CRM and Microsoft Access databases.
• Develop and maintain strong relationships with customers and internal stakeholders.
• Generate new business opportunities through lead generation, online research, and outbound prospecting.
• Maintain a strong understanding of company products, manufacturing capabilities, and processes.
• Follow established procedures to ensure accurate, timely, and consistent service.
• Perform additional duties as assigned.

Qualifications

Required

• Bachelor's degree in Business or a related field, or an equivalent combination of education and experience.
• Minimum of 4 years of experience in customer service, sales support, order management, or a related role within construction, manufacturing, industrial, or engineering industries.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and multitasking abilities.
• Proven problem-solving and analytical skills.
• Proficiency with Microsoft Office, including Excel and Access, and CRM systems.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Willingness to travel up to 10% overnight.

Preferred

• Experience supporting technical or engineered products.
• CRM experience.
• Experience in construction, manufacturing, or industrial sales.
• Ability to interpret civil site plans and technical specifications.

Benefits

• Comprehensive benefits package with options to choose what suits you and your family.

Why Should You Apply?

• Collaborative Environment: Team-oriented workplace where collaboration is a top priority.
• Work-Life Balance: Achieve your professional goals without sacrificing work-life balance.
• Industry Leader: Grow your career with an industry leader renowned for its world-class design, manufacturing, sourcing, and distribution.