Project Coordinator, Specialty Operations (IKC)

About the role

Manage the filtering process for identified super high utilizer ESKD patients to ensure appropriate alignment with the correct support pathway including Supportive Care, Licensed Clinical Social Workers (LCSWs) and HI-Care Pod. Coordinate and assign patients to HI-Care Pod RNs based on licensing, regional requirements, and patient needs. Maintain accurate and up-to-date records of all patient assignments, transitions, and care coordination activities.

Responsibilities

• Patient Coordination & Assignment (25%): Manage the filtering process for identified super high utilizer ESKD patients to ensure appropriate alignment with the correct support pathway including Supportive Care, Licensed Clinical Social Workers (LCSWs) and HI-Care Pod. Coordinate and assign patients to HI-Care Pod RNs based on licensing, regional requirements, and patient needs. Maintain accurate and up-to-date records of all patient assignments, transitions, and care coordination activities.
• Data Management & Tracking (25%): Track project-related patient data, outcomes, and progress in a timely and organized manner. Support analysis of trends and outcomes to inform project goals and decision-making. Maintain project dashboards or trackers to ensure data accuracy and accessibility.
• Communication & Education (20%): Serve as a liaison between the project team and external partners to share educational information about the program's goals and processes. Draft and distribute clear communication updates and reference materials to care teams and other stakeholders. Coordinate dissemination of training or informational materials related to the project.
• Reporting & Presentation Support (20%): Prepare and deliver regular progress reports and project status updates to stakeholders. Create PowerPoint slides, visual aids, and data summaries for leadership presentations. Support the documentation of project outcomes and key deliverables.
• Operational Support (10%): Schedule and facilitate project meetings, recording decisions and action items. Assist with workflow development and process improvement initiatives. Provide administrative and logistical support to ensure smooth project execution.

Qualifications

• 2-4 years of experience in healthcare project related work within insurance billing
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
• At least 2 years of experience in a medical/health-related office with healthcare insurance billing experience
• Able to work autonomously with minimum supervision
• Able to effectively navigate EMR system without supervision
• Experience leading teams as a special project lead
• Prior experience coordinating care for a patient (e.g. referrals, ACO care management, etc.) - Preferred
• Prior experience working in dialysis clinic and/or with renal patients - Preferred
• Travel: Up to 10%

Benefits

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning

Pay

The Wage Range for the role is $26.50 - $40.50/hour. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience.