Project Coordinator IT Field Service

Key Responsibilities

• Schedule and dispatch IT field technicians across multiple client sites based on technician skillsets, geographic location, and project priority.
• Maintain real-time adjustments to schedules in response to escalations, cancellations, or emergencies.
• Track project milestones, deliverables, and deadlines using project management tools.
• Ensure technicians have the necessary tools and materials for on-site dispatch.
• Liaise with subcontractors and third-party service providers to support field service activities.
• Act as the primary point of contact for clients during active field service events.
• Facilitate post-project debriefs through the ServiceNow platform.
• Escalate technical issues and client concerns to the appropriate Project Manager and Account Manager.

Qualifications

• At least 3 years of experience in project coordination, dispatch, or coordination roles.
• Demonstrated experience working with or supporting technical field teams (IT, telecom, AV, or similar).
• Proficiency with project management or scheduling tools (e.g., ServiceNow, Smartsheets or case management software).
• Strong organizational skills with the ability to manage multiple concurrent projects and competing priorities.
• Excellent written and verbal communication skills; comfortable interfacing with both technical and non-technical staff.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).

Work Environment

This is primarily an office-based role with occasional visits to client sites as needed. The position requires the ability to work in a fast-paced environment and respond to after-hours escalations on a rotating on-call basis. Some travel may be required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Professional development reimbursement and certification support.
• Flexible scheduling after initial onboarding period.