Project Coordinator / Customer Operations Coordinator

About the role

We are hiring a Project Coordinator / Customer Operations Coordinator to support a leading medical device company that specializes in advanced patient simulation technology used in healthcare training environments.

Responsibilities

• Process customer purchase orders and manage order entry activities with a high level of accuracy
• Serve as a primary point of contact for both new and existing customers throughout the order lifecycle
• Cook up with internal teams including Finance, Subscription Services, Order Management, and Distribution
• Provide a white-glove customer experience by ensuring customer questions, issues, and requests are handled promptly and professionally
• Research and resolve order discrepancies, payment issues, and fulfillment concerns
• Work directly with banking partners when necessary to investigate and solve payment-related issues
• Maintain detailed and accurate records within Salesforce and other business systems
• Support customers through the ordering process while ensuring all required information and documentation are completed correctly
• Handle a mix of administrative work, data entry, and customer communication
• Manage multiple priorities simultaneously while maintaining strong attention to detail

Requirements

• Must have strong customer service and relationship-building skills
• Excellent communication skills, both written and verbal
• High attention to detail and organizational abilities
• Strong problem-solving mindset and ability to navigate complex customer situations
• Experience using Microsoft Office Suite
• Ability to learn and work within Salesforce or similar CRM systems
• Comfortable handling phone calls as part of the role (approximately 10-20% of the day)
• Able to work independently while managing multiple tasks and deadlines

Nice to Have

• Order processing or order management experience
• Purchase order (PO) experience
• Experience working with finance, billing, banking, or payment-related processes
• Customer operations, account coordination, or project coordination experience
• Experience in healthcare, medical device, distribution, logistics, or manufacturing environments

Job Type & Location

This is a Contract to Hire position based out of Wappingers Falls, NY.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wappingers Falls, NY.

Application Deadline

This position is anticipated to close on Jul 21, 2026.