Project Coordinator / Customer Operations Coordinator

About the role

We are hiring a Project Coordinator / Customer Operations Coordinator to support a leading medical device company that specializes in advanced patient simulation technology used in healthcare training environments. This role serves as a central point of contact between customers, internal teams, distribution partners, finance, and banking partners to ensure orders move smoothly from purchase order submission through fulfillment. The environment is highly relationship-driven and customer-focused, with a strong emphasis on follow-through, problem-solving, and providing a white-glove customer experience.

Responsibilities

• Process customer purchase orders and manage order entry activities with a high level of accuracy
• Serve as a primary point of contact for both new and existing customers throughout the order lifecycle
• Coordinate with internal teams including Finance, Subscription Services, Order Management, and Distribution
• Provide a white-glove customer experience by ensuring customer questions, issues, and requests are handled promptly and professionally
• Research and resolve order discrepancies, payment issues, and fulfillment concerns
• Work directly with banking partners when necessary to investigate and solve payment-related issues
• Maintain detailed and accurate records within Salesforce and other business systems
• Support customers through the ordering process while ensuring all required information and documentation are completed correctly
• Handle a mix of administrative work, data entry, and customer communication
• Manage multiple priorities simultaneously while maintaining strong attention to detail

Requirements

• Strong customer service and relationship-building skills
• Excellent communication skills, both written and verbal
• High attention to detail and organizational abilities
• Strong problem-solving mindset and ability to navigate complex customer situations
• Experience using Microsoft Office Suite
• Ability to learn and work within Salesforce or similar CRM systems
• Comfortable handling phone calls as part of the role (approximately 10-20% of the day)
• Ability to work independently while managing multiple tasks and deadlines

Nice to Have

• Order processing or order management experience
• Purchase order (PO) experience
• Experience working with finance, billing, banking, or payment-related processes
• Customer operations, account coordination, or project coordination experience
• Salesforce experience
• Experience in healthcare, medical device, distribution, logistics, or manufacturing environments

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite position in Wappingers Falls, NY.