Project Coordinator (Contract)

On a given day at Lunar

• Guide new channel partners through the full onboarding process — contracts, tax forms, portal access, and certification training — so every partner has a clear path to going live
• Coordinate hardware fulfillment from purchase order to delivery, tracking shipments and working with procurement to keep inventory stocked and on schedule during peak onboarding periods
• Serve as the liaison between installation partners and field technicians, scheduling physical installations and reducing the administrative load on Field Service Engineers
• Troubleshoot connectivity issues at partner sites, collaborating with tier 3 support teams to diagnose problems and coordinate site visits when needed
• Manage the RMA process for hardware that arrives damaged or fails during initial setup, keeping partners informed and resolution timelines tight
• Maintain a real-time deployment dashboard tracking all active deployments by stage — Shipped, In-Transit, Installing, Validated — so nothing falls through the cracks
• Keep CRM (HubSpot) and project (JIRA) records accurate and up to date to support billing, labor tracking, and reporting

Desired skills

• 2+ years of experience in operations, logistics, or channel coordination
• Comfort working across tools like HubSpot, JIRA, Confluence, NetSuite, or similar ERP and project management systems
• A strong logistical instinct, understanding lead times, shipping timelines, and how to keep moving parts aligned
• A knack for following up persistently and diplomatically with busy external partners to keep projects on track
• A clear, organized communicator who can translate between technical teams and non-technical partners
• Comfortable maintaining and updating multiple live records and dashboards with a high degree of accuracy
• Experience in a hardware deployment, field services, or channel operations environment is a plus

Company Philosophy

Lunar Energy is an equal opportunity employer committed to attracting, developing, and retaining diverse talent by supporting an inclusive workplace. Lunar recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.

The company's compensation philosophy aims to ensure fair compensation for all Lunar Energy employees. The hourly range for this position, depending on experience, is $35-$55 USD. The actual offer, reflecting the total compensation package and benefits, will be at the company's sole discretion and determined by factors including years of experience, job level, geographic location, and other relevant business considerations.

The company reserves the right to amend or modify this job description, employee perks, and benefits at any time.