Project Coordinator

About the role

The Project Coordinator will play a crucial role in managing and executing various technical projects within the Professional Services department. This position requires a dynamic individual who can handle multiple projects simultaneously, communicate effectively, and manage client expectations.

Responsibilities

• Track and review all project related tickets and work tasks, assigning engineers based on availability and skill-level.
• Schedule remote and onsite technical project work based on priority and urgency.
• Communicate with clients regarding status updates, onsite implementation, and scheduled work.
• Maintain oversight of project progress and ensure work is completed on time.
• Assist with assessing and staffing of simultaneous projects.
• Follow-up with team members during project implementation; escalate and prioritize project-related issues.
• Assist with emergency response as the point-of-contact for clients and internal stakeholders.
• Review projects to ensure accuracy and assist with project reporting and follow-up.
• Communicate pertinent information to engineers and project managers.
• Review time entry and project billing prior to final invoicing.
• Liaise between internal departments to coordinate project implementation and client requests.

Requirements

• Commitment to support and promote Mytech’s mission, vision, and values.
• Ability to multitask and adapt to shifting priorities and schedules.
• Good organizational skills; capable of carrying out assignments with minimal supervision.
• Strong written/oral and interpersonal communication skills.
• Analytical thinking and problem-solving ability.
• Exceptional follow-up skills and a proactive approach to resolving issues.
• Desire to function as a team player, working to resolve conflicts when necessary.
• Strong customer service orientation.
• Proficiency in Microsoft Suite.
• Proficiency with technology desired.

Qualifications

• High school diploma or higher strongly recommended.
• Proficiency with technology desired.

Benefits

• 12 days of accrued vacation in your first year.
• 6 days Sick time.
• 8 hours of volunteer time.
• Medical, Dental, and Vision insurance (employee portion fully paid).
• Company paid Life, STD, and LTD.
• Professional Development Plan.
• 401k with company match.
• Profit Sharing.