Program Support Specialist (Part Time)

Position Overview

The Program Support Specialist provides direct support for workforce development and training programs serving Adult MDRS clients, Pre-Employment Transition Services (Pre-ETS) students, Work-Based Learning participants, and Re-Entry program participants. This position delivers structured retail and employment readiness training designed to develop workplace skills, promote independence, and prepare participants for competitive integrated employment.

Essential Functions & Primary Duties

• Delivers workforce development, retail skills, digital literacy, customer service, and employment readiness training to Adult MDRS clients, Pre-ETS students, Work-Based Learning participants, Re-Entry participants, and other program populations.
• Oversees and coordinates the daily activities of assigned participants, ensuring alignment with individualized training plans and supporting successful skill development, goal attainment, and workplace readiness.
• Makes sure participant attendance, engagement, performance, and progress are monitored; identifies barriers to success and communicates concerns to the Program Manager in a timely manner.
• Completes accurate and timely bi-weekly progress reports, monthly evaluations, attendance records, case notes, and other required participant documentation in compliance with MDRS, contractual, and organizational requirements.
• Participates in staffing meetings, case reviews, team meetings, training events, and professional development activities to support participant outcomes and maintain program effectiveness.
• Aids with participant intake, enrollment, orientation, assessments, data entry, and program completion tracking as assigned.
• Collaborates with Program Managers, retail management, workforce staff, educators, and community partners to coordinate participant training activities and ensure a positive learning environment.
• Aids in the development, implementation, and continuous improvement of training curriculum, instructional materials, and learning activities using adult learning principles, workforce best practices, and current labor market information.
• Adapts instructional methods, coaching techniques, and training materials to meet the needs of diverse learners, including individuals with disabilities and other populations facing barriers to employment.
• Maintains accurate participant records and ensures compliance with all applicable policies, procedures, funding source requirements, confidentiality standards, and regulatory guidelines.
• Travels to retail stores, schools, correctional facilities, community centers, rehabilitation programs, and other off-site locations to deliver services, recruit participants, conduct outreach activities, and promote workforce development programs.
• Represents Goodwill Industries of South Mississippi at community events, outreach activities, employer engagements, and speaking opportunities to increase awareness of mission services and workforce programs.
• Maintains training areas, equipment, and office spaces in a clean, safe, and organized condition; reports facility, safety, or technology concerns to appropriate leadership.
• Exercises sound judgment and professionalism while maintaining confidentiality and handling sensitive participant information.
• Safeguards company assets and promptly reports incidents, accidents, safety concerns, theft, fraud, waste, or misuse of company property.

Knowledge, Skills And Abilities

• Ability to communicate proficiency.
• Ability to drive results.
• Initiative to motivate and succeed.
• Customer/client focus.
• Technical knowledge: Knowledge of performance management guidelines.
• Ability to train/supervise.
• Problem solving/analysis.
• Strong organizational skills.

Additional Requirements

• Supports the mission and vision of Goodwill Industries of South Mississippi.
• Open availability.
• Maintains a valid driver's license.
• Working knowledge of computers, including Microsoft Office Suite.
• Promotes and demonstrates ethical practices in all activities.
• Promotes a safe work environment and meets all CARF requirements.

Education And Experience

• Associate degree or equivalency mandatory.
• Minimum of 3-5 years related experience in educational practice, workforce development, or adult training preferred.