Program Support Specialist/Facilitator (Part-Time)

ESSENTIAL DUTIES & RESPONSIBILITIES

• Completes the initial enrollment process and refers/schedules applicants for case management;
• determines preliminary eligibility of individual to participate in SERCO programs and refers ineligible candidates to other agencies as appropriate.
• Processes all supportive service payments including receiving and tracking attendance, completing and submitting transmittals, and collecting and distributing checks for PATH participants.
• Provides follow-up services after job placement at intervals of once a month for a period of one year for each assigned participant to ensure stable employment.
• Documents efforts and outcomes in participant file.
• Completes relevant customer employment data verified during the follow-up process and documents accordingly.
• Enters follow-up data into the case management database and submits reports as required.
• Communicates with employers, training providers, contractors and staff regarding training and employment status of customers.
• Completes and submits monthly job retention follow-up report to supervisor.
• Maintains an accurate and up-to-date program database; generates placement and supportive services related documents and reports and submits as required.
• Maintains an accurate record (file) system for each program participant.
• Typing letters, reports, forms and other copy material as determined necessary.
• Performs the duties of Receptionist as needed.
• Contributes to the team effort by performing other duties as assigned.
• Designs and facilitates career development and life skills workshops including self-assessment, goal setting, workplace conduct and appearance, resume writing, job search strategies, networking, interviewing, negotiations, conflict management and effective communication.
• Modifies curriculum and materials as required to meet individual and program needs.
• Develops and maintains a working relationship with staff to assure that concerns/barriers to successful program completion is addressed and resolved appropriately.
• Reports matters of concern to supervisor.
• Contributes to the team effort by performing other duties as assigned.

JOB QUALIFICATIONS

• A high school diploma or equivalent (GED).
• One to two years of clerical and/or customer service experience.
• Computer skills necessary to utilize word processing and spreadsheet software applications.
• Excellent communication and interpersonal skills necessary to provide courteous and accurate information to incoming callers and walk-in guests.
• Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls.
• Bilingual language skills in English/Spanish or English/Arabic is preferred.
• Physical ability to occasionally sit at a computer terminal for extended periods of time when entering data information.
• Must have a valid Michigan driver license.
• Incumbent must also have reliable means of transportation to travel to various locations outside of the office.