Program Support Associates

Location: San Jose, CA Job Type: Contract Pay Rate:$45-$55/hr About The Role We are seeking a highly organized and detail-oriented Program Support Associate to support technical and business initiatives. This role will provide program coordination, project tracking, administrative support, and operational assistance to technical teams, program leads, and leadership. The ideal candidate will have experience supporting technical or IT-related programs, strong documentation and communication skills, and experience working with tools such as ServiceNow and Jira. Intermediate to advanced Korean-language communication skills are required. What You’ll Do Coordinate project activities, timelines, milestones, deliverables, and follow-up items.Maintain project schedules, trackers, action-item logs, issue logs, and meeting documentation.Track project tasks, requests, dependencies, deadlines, and outstanding items.Prepare status reports, presentations, dashboards, executive summaries, and project updates.Schedule meetings, prepare agendas, document meeting minutes, and track follow-up actions.Provide administrative and operational support to technical and program teams.Maintain organized program records, shared files, reports, and documentation.Use ServiceNow to track requests, tickets, workflows, and reporting.Use Jira or similar tools to track tasks, issues, technical workstreams, and project progress.Support internal communications, onboarding, access requests, and other operational activities. What We’re Looking For Previous experience in program support, project coordination, project administration, or a similar role.Experience supporting technical programs, IT operations, software development teams, or business operations.Experience with ServiceNow and Jira or comparable platforms.Strong proficiency with Microsoft Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.Experience preparing reports, presentations, executive summaries, and formal business documentation.Knowledge of Agile, Waterfall, or hybrid project management methodologies.Excellent organizational, time-management, and communication skills.Strong attention to detail and ability to manage multiple priorities.Experience working in a multicultural or international business environment.Intermediate to advanced Korean-language proficiency – written and spoken.PMP certification preferred #PROTEMP Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements . Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge’s temporary em ployees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions’ Temporary Staff are not eligible for paid time off , unless required by applicable state law in which the position is based . However, f rom time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable. Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law. Equal Opportunity Employer : Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity , and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity , gender e xpression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants. Background Checks : Certain clients require Eastridge Workforce Solutions to perform background check s. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. Massachusetts Candidates : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Privacy: Information collected and processed as part of your candidate profile, job application, resume, and/ or any other information you choose to submit is subject to Eastridge’s Privacy Policy : https://www.eastridge.com/privacy-policy , as well as Eastridge ’ s Pre-Use Notice of Collection and Automated Decision-Making Technologies : https://www.eastridge.com/data-collection-notice . By applying for this position, you consent to being contacted by Eastridge Workforce Solutions and its agents or authorized service providers regarding employment opportunities, assignments, and the recruiting process. Communications may be by phone call, AI-assisted or AI-generated phone call (where permitted by law), automated text message (SMS), or email. The purposes for these communications may include, but are not limited to, confirming your interest in available opportunities, scheduling interviews, conducting initial screening conversations, and collecting information relevant to your application. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. You may opt out of receiving text messages at any time by replying "STOP" to any SMS message. For additional information regarding our text messaging practices, please review our SMS Terms and Conditions at: https://www.eastridge.com/sms-terms-and-conditions . You may opt out of receiving e-mail by clicking the “Unsubscribe” button.