Program Support Associate

About the role

The Iowa Department of Natural Resources (DNR) seeks an Administrative Support Assistant 2 (ASA2) for the Field Services & Compliance Bureau within Field Office 2, located in Mason City, Iowa.

Responsibilities

• Manage the Field Office 2 Monthly Operating Report (MOR) and Discharge Monitoring Report (DMR) inboxes, supporting hundreds of active public water supply systems and permitted facilities.
  • Review incoming environmental compliance reports for data errors, input records into state and national EPA databases, and assist facility operators with troubleshooting report submission issues.
  • Assist senior staff by managing the administrative cycle of approximately 100 non-compliance letters annually, including gathering documentation, drafting formal correspondence, and tracking certified mail receipts.
• Prioritize and digitize active files according to bureau scanning guidance and state records retention schedules, serving as the primary public records liaison for the field office.
  • Handle file searches for office staff and respond to open records requests.
• Deliver vital customer service by greeting visitors, screening incoming telephone calls, and answering routine inquiries.
  • Ensure visitors are promptly connected to the appropriate technical staff and draft standardized email responses for common programmatic questions.
• Manage essential office logistics.
  • Schedule and proctor operator certification testing, record incoming application fees, order office supplies, process invoices, and coordinate basic maintenance for office equipment and state vehicles.

Essential Functions

• Communicate effectively, both verbally and in writing, with a diverse range of public and professional customers.
  • Compile and enter environmental data with high accuracy under strict deadlines, organize multiple competing priorities, and explain basic DNR program information clearly.

Critical Job Competencies

• Demonstrate strong core values of accountability, integrity, high productivity, and a collaborative, team-oriented approach to maintaining positive working relationships within the agency.

What You Get From Us

• A competitive pay plan and rewarding work.
  • Insurance benefits that start the first of the month following 30 days of employment.
    • Premiums can start as low as $64/month for single and $210/month for family coverage.
  • Separate vacation and sick leave accruals that start on the first day and can roll over annually.
    • Nine paid holidays/year.
  • Iowa Public Employee Retirement System (IPERS) retirement package with employer match.
    • Optional deferred compensation (457/401A) plan with employer match.
  • Professional training opportunities.
    • Family friendly and professional work environment.
  • Employee Discount Programs (vision, cellular, fitness, recreation, season passes, travel, counseling).
• Flexible work schedules (as approved by the supervisor).
  • Opportunities for hybrid telework (as approved by the supervisor).

Comments

The starting salary for new state (Executive Branch) employees is expected to be at the base of the pay range. Additional salary increases may occur after the first six months, and then annually (if applicable).

The State’s total compensation package features benefits that are worth about 30% of your total compensation. For a list of additional benefits, please visit the DAS website for more information.

To ensure you are kept up-to-date on the status of this position, check your email regularly for emails from info@governmentjobs.com. This is a system-generated email from the DAS application system and may be sent directly to your Junk/Spam folder.

The State of Iowa is an Equal Employment Opportunity Employer. E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Iowa DNR Mission To conserve and enhance our natural resources in cooperation with individuals and organizations to improve the quality of life in Iowa and ensure a legacy for future generations.