Program Support Analyst

Duties/Tasks

• Provides dedicated administrative support to the senior-level Department of State official and designated staff.
• Oversees the day-to-day internal administrative operations of the office, including managing workflow, administrative procedures, and correspondence production.
• Manages the executive's daily calendar, providing a morning briefing of scheduled activities and delivering timely reminders to ensure preparedness for all engagements.
• Creates and manages all complex domestic and international travel arrangements and itineraries, coordinating with destination contacts and managing subsequent changes.
• Captures and processes all travel-related expenses, including booking tickets, hotels, and rental vehicles; estimating per diem; and processing travel vouchers using the E2 Travel Manager System.
• Tracks and reports official duty time and attendance records through the Time and Attendance Electronic System (TATEL).
• Processes and manages overtime and compensation time ledgers, ensuring full adherence to agency policies and applicable regulations.
• Schedules meetings and appointments, coordinates executive communications, including taking calls, responding to emails, and interfacing with internal and external stakeholders while ensuring compliance with protocol, procedural accuracy, and alignment with agency policies.
• Acts as the primary point of contact between the executive and senior-level managers, external agencies, and outreach partners.
• Exercises professional judgment to triage, route, and respond to inquiries on behalf of the executive.
• Conducts research and analysis on program trends to prepare background materials, briefings, and documentation for high-level meetings or conferences.

Requirements

• Department of Defense Secret Clearance
• Bachelor’s Degree, and two (2) years of experience; or Four (4) years serving in a similar capacity reporting directly to a senior management staff member.
• Proficient in the Microsoft Suite of Office Products (i.e., Word, PowerPoint, Excel, SharePoint and Outlook).
• Strong organizational, project management, and problem-solving skills with proven multi-tasking abilities.
• Demonstrated ability to prioritize and manage competing responsibilities simultaneously.