Program Supervisor - Behavior Management Supported Living Services

About the role

The Program Supervisor provides leadership, guidance, and operational oversight for community-based programs supporting individuals with developmental and intellectual disabilities. This role supervises field staff, ensures high-quality service delivery, promotes regulatory compliance, and supports participants in achieving meaningful, person-centered goals.

Responsibilities

• Team Leadership & Staff Supervision:
  • Supervise, mentor, and support Community Support Facilitators (CSFs), House Managers, Mental Health Providers, and Community Living Instructors (CLIs)
  • Provide coaching, performance feedback, and ongoing staff development
  • Conduct field observations and quality assurance visits
  • Aid with employee onboarding, training, scheduling, and performance management
  • Promote a collaborative, respectful, and solution-focused team environment
• Program Oversight & Service Coordination:
  • Ensure participants receive high-quality, person-centered services
  • Coordinate services that promote independence, employment, education, recreation, and community inclusion
  • Monitor participant progress and ensure services align with Individual Program Plans (IPPs) and Individual Service Plans (ISPs)
  • Support staff in teaching independent living, vocational, and community integration skills
  • Aid participants in accessing community resources, transportation, benefits, and support services
• Person-Centered Planning Facilitation:
  • Facilitate person-centered planning meetings
  • Collaborate with interdisciplinary teams to develop and implement Individual Service Plans (ISPs)
  • Ensure participant goals reflect their strengths, interests, and preferences
  • Monitor progress toward goals and adjust services as needed
• Compliance & Documentation:
  • Ensure compliance with Department of Developmental Services (DDS), Title 17, Regional Center requirements, and company policies
  • Review participant documentation for quality, accuracy, and timeliness
  • Aid staff in completing required documentation, data collection, and progress reports
  • Maintain organized, audit-ready participant files
  • Report suspected abuse and Special Incident Reports (SIRs) in accordance with mandated reporter requirements
• Community Partnerships:
  • Develop and maintain relationships with Regional Centers, employers, families, schools, and community organizations
  • Support participants in developing meaningful community connections
  • Collaborate with community partners to increase opportunities for employment, education, volunteer work, and social inclusion
  • Represent A Bright Future professionally within the community
• Quality Assurance & Continuous Improvement:
  • Monitor program quality and participant satisfaction
  • Conduct routine case reviews and field observations
  • Identify opportunities for process improvement and staff development
  • Aid with licensing reviews, audits, and quality assurance initiatives
  • Support organizational goals through continuous improvement efforts

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, or a related field preferred
• Minimum of three (3) years of experience working in developmental disabilities, behavioral health, or human services
• At least one (1) year of supervisory or service coordination experience preferred
• Experience working with Regional Centers, DDS, and Title 17 regulations preferred
• Experience developing staff, conducting training, and managing community-based programs is highly desirable

Skills

• Compassionate and person-centered leadership
• Organized and highly dependable
• Strong communication and relationship-building skills
• Effective coaching and mentoring abilities
• Solution-oriented decision-making skills
• Ability to balance multiple priorities
• Commitment to providing exceptional services while supporting employee success

Benefits

• Competitive compensation
• Paid training and professional development
• Paid sick leave and paid time off
• Medical, dental, vision, and life insurance for eligible full-time employees
• 401(k) retirement plan (eligibility after one year)
• Mileage reimbursement and paid drive time
• Career advancement opportunities
• Ongoing coaching, mentorship, and leadership development
• Employee appreciation events and company-sponsored activities