Program Supervisor 1 Cascade Women's Program

About the role

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW). Compass is guided by the belief that “Everyone Deserves a Home”. We envision a world in which every person lives in a safe, caring community. In this role, you will be employed by Lutheran Community Services Northwest, but work in the Compass division, supporting a 105-year legacy of housing, shelter, and caring in the Puget Sound region.

The Program Supervisor provides oversight and coordinates programming for the assigned supportive housing program. Programing will directly address guest barriers and enable a smooth transition from homelessness into the next step of housing.

Responsibilities

Time is divided between leading shift coverage, supervising direct service staff, administrative tasks, schedule management, HMIS management and case management support. All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care.

• Program Coordination: Coordinate daily operations of program, liaise and communicate with partnered support services, prepare timely and accurate monthly, quarterly, and annual statistics, and provide supportive crisis counseling and case management support to program participants as needed.
• Staffing: Hire, train, and supervise Shift Supervisors and the day shift Program Assistants, develop schedule and ensure shift coverage, and provide leadership support to all program staff.
• Participation in Service Delivery: Work with Program Manager and the Housing Services Directors to help facilitate program improvements and developments, build and maintain a network of community providers and services to address guest needs, and provide and model de-escalation and crisis intervention.
• Leadership: Recognize the value that different perspectives bring to the organization, maintain a favorable working relationship with all other agency employees, and project a favorable image of the organization to promote its aims and objectives.

Requirements

• Competency in harm reduction, motivational interviewing, and trauma informed care as well as counseling, advocacy, and referral services.
• Demonstrated competency in organizing and leading teams as well as coordinating, supervising, and directing the work of others.
• Knowledge of program services and local resources for individuals who are experiencing homelessness and housing insecurity.
• Ability to coordinate, supervise and direct the work of others to achieve results.
• Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to clients.
• Knowledge of best practices in de-escalation, crisis intervention, and stabilization skills.
• Ability to follow agency policy and procedures to maintain safety and security within the facility.
• Ability to enter data accurately, create log entries and case notes, prepare written reports, and generate statistical reports.
• Promote a team environment that values, encourages, and supports differences.
• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
• Relate openly and comfortably with people from all backgrounds while valuing different points of views.
• Model sound interpersonal boundaries and emotional intelligence.
• Manage difficult interpersonal situations effectively.
• Excellent written and oral communication skills with ability to communicate effectively about technical problems and solutions.
• Strong problem solving, time and project management skills are required to be successful in this role.

Qualifications

• Minimum of 2 years’ experience in a human service setting dealing with topics of housing instability or supportive housing, mental health, substance use, employment insecurity, domestic violence, required.
• Minimum of 1 year’s experience in direct supervision/management of people, preferred.
• Minimum of 2 years' experience in case management or a direct service role serving those living unsheltered, preferred.
• Experience working in an environment where language may be a barrier, preferred.
• Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1-month of hire).
• Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards, required.

Benefits

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status