Programs Supervisor

Position Summary

The Ski and Ride School (SRS) Programs Supervisor guides programs to ensure a quality guest experience. This role, in conjunction with SRS Management, delivers revenue contributions and provides a fulfilling experience for both guests and staff.

Essential Duties

• Manage and supervise the operations for SRS Specialty programs
• Scheduling and supervision of 30+ staff for the full range of programs and specialty group offerings (Kids Club, SES, Blackpackers, etc.)
• Schedule and supervise 3 + indoor staff
• Daily supervision of 25+ pros, which includes prepping the Kids Center, printing tickets, running line up, distributing classes, etc.
• Enforce and support company and department policies and procedures
• Coach, support, and evaluate pros
• Act as the main point of contact for all specialty programs offered by the SRS
• Work with SRS management to adequately staff for various programs
• Facilitate current SRS programs and help to develop future programs
• Communicate with guests, parents, and partners to ensure a positive experience
• Ensure all guest/parent concerns and complaints are handled in a manner that solves concerns with a timely and mutually satisfactory outcome.
• Independently develop and drive business opportunities to enhance the guest experience
• Provide training and guidance to reduce customer and instructor accidents or incidents
• Knowledge of accident/incident procedures and documentation
• Assess facilities, procedures, and environmental factors to reducing incidents
• Instructor observation and appraisals
• Record instructor discussions which may include corrective actions
• Follow all department sustainability guidelines as expected
• Other duties as assigned.

Required Qualifications

• Three years Ski and Ride School instruction
• Previous supervisory experience
• Organizational leadership experience preferred
• Working knowledge of Microsoft Office Suite
• Ability to effectively and efficiently use scheduling and inventory software (RTP, Flaik)
• Excellent communication, interpersonal, guest service, and problem-solving skills
• Self-motivated and ability to self-direct while performing multiple tasks
• Must be available on weekends and holidays
• Must provide own ski or snowboard equipment and other necessary gear to work outside in a high-alpine, snowy, and cold environment

Education Requirements

• Highschool Diploma or equivalent
• Current with PSIA-AASI, Level 2 Certification and CS1 preferred

Physical Requirements

• Use full range of body motion: bend, twist, kneel, push, pull and lift up to 50lbs
• Stand and walk for 8 hours on potentially snowy and icy surfaces
• Ability to be in ski gear and potentially skiing for 3 hours
• Withstand high altitude conditions at all times

Working Conditions

• You will consistently be working outside in a high-altitude environment which may include extreme cold and wet/humid conditions.
• Most work is performed in a highly trafficked and loud area in view of guests.
• Face to face, phone and email guest interaction is continuous in this role.
• Occasionally working in an indoor environment.