Program Supervisor

ESSENTIAL FUNCTIONS

• provides clinical and administrative supervision to Care Coordinators to monitor performance
• provides training to teach new skills and coaches (both in the field and in the office) to improve performance
• staff recruitment and hiring
• assesses the skill level of staff and develops individualized training plans as well as recommends the appropriate internal/external workshops and trainings to increase staff development
• tracks staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards
• develops and implements performance improvement plans and manages progressive disciplinary process as needed
• writes and delivers performance appraisals
• conducts quality assurance reviews to assess the quality and effectiveness of services delivered, as well as ensures member charts and documentation are in compliance with Health Home agreements
• develops and implements action plans to improve effectiveness and efficiency of staff
• overserves the care provided by the care management team, through case conferences, field visits, and customer service calls
• responds to inpatient and ER admission alerts and contacts medical provider/hospitals for admission/discharge information
• assists in the planning and implementation of operations procedures and provides program management with continuous feedback about operations
• serves as the point of contact for crisis intervention services
• maintains 24/7 availability for staff and client emergencies
• ensures staff maintain clinical documentation and records that uphold HIPAA regulations
• utilizes multiple Electronic Health Record systems
• maintains client assignments and maintenance of rosters
• reviews all billable contact notes and ensures monthly billing is submitted to the Office Manager by end of day the first business day of the month
• responsible for weekly, monthly and quarterly reporting of program information to the Program Director and Assistant Director
• develops, delivers and participates in ongoing professional trainings
• represents PCMH in local and state meetings as required

Qualifications

• Knowledge of Health Home Care Coordination
• Knowledge of Medicaid, Social Security and other entitlements
• Knowledge of community resources available to the population served
• Computer literacy; including Office programs and EHRs

SKILLS AND ABILITIES

• Excellent oral and written communication skills
• Leadership ability
• Ability to multitask
• Well organized with attention to detail
• Strong time management skills
• Able to work effectively to manage workload under pressure and meet deadlines
• Able to work with multiple electronic health records

EDUCATION AND EXPERIENCE

• Licensed Mental Health Professional (LMHC, LMSW, LCSW)
• Excellent communication skills, ability to multi-task and prioritize work, and be able to supervise staff in a culture of accountability
• 4 years of experience working with the seriously mentally ill to supervise the provision of services to Medicaid recipients with chronic medical and mental health issues
• Must be knowledgeable about Health Home regulations and comfortable working with clients in the field