Program Specialist - ODP

About the role

The Program Specialist assists with the overall management of ODP homecare quality operations, including emphasis on best practice, quality improvement, and process improvement.

Responsibilities

• Performs reviews of weekly and quarterly record reviews for Quality Management Programs and Individual Support Plan (ISP)
• Assists in coordinating and reporting results for the ODP program
• Provides customer service to Service Coordinators, Case Managers, Individual Participants and Staff
• Proactively communicates and collaborates with external customers to review services/supports and troubleshoot
• Creates and maintains best practice guides, SOPs, and ODP QM Plan
• Works independently under direction of Business Development Manager and Director of Business Operations
• Identifies areas of improvement within staff training, services rendered and program as a whole
• Works directly with internal and external staff to train and support best practices in conjunction with the ISP and Chapter 6100 regulations
• Identifies, documents and communicates issues specific to a lack of progress towards outcomes established by the ISP/Program that impact the delivery of care
• Elicits new requirements using interviews, document analysis, requirements workshops, business process descriptions, and workflow analysis
• Performs other duties as assigned/necessary

Requirements

• Bachelor's Degree in Social Services strongly preferred
• One to three (1-3) years of experience in the Intellectual or Developmental Disability (IDD)
• Computer proficiency, including Microsoft Office, required

Benefits

• Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
• Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
• Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.