PROGRAM SPECIALIST I-DOE - 48001650

About the role

This position performs intermediate-level work under the general supervision of the Program Specialist Supervisor II in the Communications Section, Bureau of Educator Certification, Division of Public Schools. This position provides accurate educator certification information in a professional manner via telephone and email system.

Responsibilities

• Prepares responses and explains information regarding all aspects of the certification process through the telephone and email system.
• Access and updates certification database as appropriate for each caller’s file.
• Identifies and routes production errors to supervisor for appropriate corrective action.
• Requests assistance with unusually complex telephone calls.
• Performs other duties as required.

Requirements

• Previous contact center or customer service experience
• Experience using Microsoft Office products (preferred)

Knowledge, Skills, and Abilities

• Knowledge of Florida State Board of Education Rules and procedures governing issuance of Educator’s Certificates and renewal of certificates.
• Knowledge of the application process.
• Skills in keyboarding, updating database files, operating imaging and telephone system.
• Ability to organize work activities and handle difficult situations to prevent problems.
• Ability to prepare forms for computer entry.
• Ability to communicate clearly and effectively both verbally and in writing.
• Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goal.
• Ability to work and perform under stressful conditions.
• Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of others.
• Ability to work independently and perform tasks and responsibilities with limited guidance and direction.
• Ability to establish and maintain effective working relationships with others.

Benefits

• * State Group Insurance coverage options
• * Retirement plan options, including employer contributions (www.myfrs.com)
• * Nine paid holidays and a Personal Holiday each year
• * Annual and Sick Leave Benefits
• * Student Loan Forgiveness Program (Eligibility required)
• * Flexible Spending Accounts
• * Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• * Ongoing comprehensive training provided
• * Career Growth
• * Highly skilled, professional environment
• * Maternity and Parental Leave Benefits

Pay

Salary Range: $36,317.26 - $38,133.12

Schedule

On-site schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. Telework is not available for this role.

Background Screening Requirement

Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications.

Veterans’ Preference

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.