Program Operations Assistant (Educational Program Assistant 2)

This is a full-time, 12-month, end-dated position with the possibility of annual renewal based on performance and funding. The role is based in both the Hartford and Storrs offices of CCEI, with occasional travel to other in-state locations for program events. Occasional weekend and evening hours may be required.

Responsibilities

• Serve as a resource for individuals and groups on program activities, financial policies, and participant engagement across all CCEI initiatives.
• Process program-related administrative, academic, financial, payroll, travel, and documentation transactions.
• Coordinate CCEI’s CRM database, including data collection, input, maintenance, and analysis for participants, events, and initiatives. Design and run reports to support the Executive Director and Program Managers.
• Support the annual program participant survey, impact reporting, and grant/donor reporting by collecting, organizing, and maintaining program metrics and outcomes data.
• Track program participation and attendance for all CCEI events and initiatives.
• Coordinate administrative and operational functions for UConn’s NSF I-Corps Program, including participant/instructor documentation, reporting, scheduling, communication, and day-of-event support for cohorts, information sessions, webinars, and related programming.
• Serve as a liaison between UConn and Princeton University, attending hub meetings and team sessions.
• Design, implement, and assist with program application systems, including data collection, automated workflows, participant communications, and submission tracking.
• Track and process participant awards, fellowships, reimbursements, and direct payments, providing financial and program data to support budgeting and fiscal oversight.
• Support financial transactions for CCEI programs, including ProCard expenditures, employee/participant travel, and requisitions.
• Provide training, administrative support, and operational assistance to program participants, faculty, staff, and external partners, resolving issues as needed.
• Perform related duties as required.

Requirements

• Bachelor’s degree in business, entrepreneurship, or a related field.
• Two to three years of administrative experience in higher education, business, or an entrepreneurial setting.
• Experience with data collection, CRM/database management, and reporting processes.
• Proficiency with Microsoft Office 365 and the ability to learn new software.
• Strong written, verbal, and interpersonal communication skills, with the ability to build collaborative relationships.

Preferred Qualifications

• Experience working in a higher education environment, particularly in a university setting.
• Experience processing financial transactions and using systems such as Kuali, Concur, and HuskyBuy.
• Experience with Airtable or similar CRM tools.
• Experience using Generative AI to improve efficiency.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Benefits

• Competitive salary and outstanding benefits package.
• Employee and dependent tuition waivers at UConn.
• Additional benefits outlined in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

Pay

The salary range for this position is $53,943 to $64,000, depending on education, qualifications, and experience.

Employment is contingent upon successful completion of a pre-employment criminal background check. The incumbent must have dependable transportation and be willing to work evenings, weekends, and travel between Hartford, Storrs, and other UConn campuses as needed.