Program Manager - Youth & Prevention Services

Overview

The Program Manager for outreach and prevention is responsible for the day-to-day coordination and oversight of outreach, HIV prevention, testing, linkage/navigation, and engagement services within the Youth & Prevention Services portfolio. In addition, this position directly oversees two contracts: the CDC-funded CON condom distribution program and the AIDS Institute COC-funded MPACT program. This position supports high-quality, culturally responsive services for young people, LGBTQ+ individuals, communities of color, and other priority populations impacted by HIV, housing instability, substance use, mental health needs, vocational needs and other social and structural determinants of health.

Responsibilities

• Provide day-to-day supervision, coaching, scheduling, and support to assigned staff to ensure consistent program coverage and high-quality service delivery.
• Cookout outreach and engagement strategies, including community-based outreach, alternative venue outreach, drop-in center engagement, social media/digital engagement, presentations, and partnership-based referrals.
• Oversee HIV prevention services workflows, including HIV/STI/HCV testing, PrEP education and referrals, prevention counseling, linkage to care, and follow-up navigation.
• Support implementation of testing and prevention protocols, including informed consent, specimen collection, test administration, result delivery, referral documentation, and warm handoffs, in alignment with city, state, funder, and agency requirements.
• Monitor participant flow, outreach outcomes, testing activity, linkage/navigation follow-up, enrollment and discharge trends, and other service indicators to support retention, quality, and contract performance.
• Review documentation for accuracy, timeliness, and completeness, including assessments, navigation notes, service plans, referrals, encounter documentation, follow-up attempts, and other required records.
• Cookordinate with Housing Works clinical care, behavioral health, substance use treatment, Health Home/care coordination, and supportive service teams to address participant barriers and improve engagement in care.
• Develop and maintain relationships with community partners, schools, providers, shelters, CBOs, LGBTQ+ youth-serving organizations, and other stakeholders to expand access to Housing Works’ services.
• Support program quality assurance and continuous quality improvement activities, including chart reviews, data audits, service trend monitoring, corrective action follow-up, and preparation for internal or funder reviews.
• Participate in contract deliverable tracking, work plan implementation, funder reporting preparation, and program planning in collaboration with YPS and Prevention and Care leadership.
• Ensure staff are trained and current on program protocols, confidentiality expectations, required documentation, service excellence standards, and participant-centered engagement practices.
• Identify service gaps, workflow issues, staffing needs, and participant barriers, and elevate recommendations to YPS leadership with proposed next steps.
• Represent YPS at internal meetings, community events, outreach activities, coalition meetings, and presentations as assigned.
• Perform other duties that support programmatic goals and participant care as assigned.
• Support onboarding, orientation, and training for new staff, interns, volunteers, and peers as assigned.
• Maintain flexibility to work occasional evenings and weekends based on outreach, community event, and program coverage needs.

Requirements

• Bachelor’s degree in public health, health education, human services, social work, psychology, sociology, or a related field required; Master’s degree preferred.