Program Manager of Youth Services

About the role

The Program Manager of Youth Services provides leadership and oversight to the work processes and systems of the B.A.S.E. (Building Abilities for Successful Employment) program under the Pre-Employment Transition Services (Pre-Ets) for Students with Disabilities. The primary emphasis is coordinating, overseeing, and facilitating all processes related to admissions, discharges, outcome measures, service delivery, and community activities while ensuring the highest quality of service and compliance with regulatory and funding bodies.

Responsibilities

• Oversee planning and implementation of the Pre-Employment Transition Services (Pre-ETS) for Students with Disabilities.
• Serve as liaison between agency leadership and outside partners for the successful execution of the Pre-ETS program.
• Complete enrollment process including intake and discharge responsibilities and other required submissions related to student enrollment.
• Oversee and maintain the timely completion of all necessary records and reports, including VR370 billing, stats, and satisfaction surveys.
• Provide guidance and support for all people/students receiving services.
• Provide training activities for new and existing staff to include staff assignments, strategies for working with youth, and Explore.
• Provide transportation and community inclusion opportunities for the students as required to carry out Pre-ETS goals and services.
• Ensure opportunities for staff development and maintain a work environment conducive to performance excellence and full participation of individuals or teams.
• Analyze information and data to make process improvements, achieve performance results, strategic planning, and facilitate leadership decisions.
• Implement and ensure compliance with the policies, procedures, and regulations of the agency and external regulatory bodies.
• Provide ongoing recruitment efforts and initiatives to meet program needs.

Skills

• Ability to work independently.
• Ability to process information and make well-thought-out decisions with agility, as decisions may impact continuation of services and support to families.
• Exceptional verbal and written communication skills.
• Ability to communicate with diverse constituencies including consumers, families, community members, executive leadership, and funders.

Qualifications

• Bachelor’s Degree in Human Services or related field.
• 3-5 years’ experience in Human Services, preferably with youth.
• Valid NYS Driver’s License (travel is required).

Benefits

• Low-cost individual health insurance plan.
• Dollar-for-dollar retirement match (up to 7%).
• Life insurance.
• Voluntary benefits.
• Generous paid time off (sick, vacation, and employee leave).
• Comprehensive health, dental, and vision coverage.
• Direct deposit.
• Flexible Spending Account (FSA).
• Retirement Plan 403(b).
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Service awards.
• Employee appreciation events.
• Employee discounts.