Program Manager - Youth and Young Adult Housing

Responsibilities

• Understand, implement, and follow the program contracts as well as program guidelines.
• Create internal staff documentation and policies and procedures for continuous quality improvement, including ongoing process evaluation and adaptation.
• Collect, track and analyze data to inform strategic program planning and decision-making.
• Prepare reports and implement evaluation tools as required by the contracts.
• Maintain client electronic records and documentation.
• Ensure complete and accurate case note records.
• Monitor data systems including internal and any required external database records.
• Complete associated file reviews and data quality monitoring.
• Ensure programs, policies, supports and other services are consistently applied across the service region.
• Design agendas, facilitate training and lead staff meetings.
• Collaborate with other agency programs, community partners and resources, and stakeholders to ensure clients and staff receive support appropriate to their needs.
• Build positive Eastern Washington & statewide presence through community engagement, attendance at community meetings, and giving presentations as needed.
• Represent YYAS and agency interests and perspectives in community settings, and coordinate with Director to coordinate appropriate response where necessary.
• Aid with YYAS housing program spending management, rental projections and completion of rental accounting duties as assigned.
• Provide accurate and complete information to the Director for the development of the annual budget.
• Conduct community building and outreach as necessary in recruitment of landlords, property managers, public housing authorities, and other partners necessary to support the delivery of YAHP services.
• Build a working relationship with finance, HR, IT and other internal admin entities as needed.
• Identify areas that may be out of regulation or compliance and report to Director.
• Supervise Case Managers
• Aids with onboarding and hiring process of new staff.
• Completes reoccurring shadowing of staff to ensure quality service delivery.
• Ability to adjust with contract changes & program limitations while assisting staff through change management.
• Provides ongoing regular supervision & support of case management staff in locations across Regions 1 & 2 YYAS offices in Richland, Yakima, Wenatchee, and Spokane.
• Keeps detailed staff supervision & professional development notes and records.
• Completes annual evaluations of staff and monitors the progress of performance goals.
• Compiles complete and detailed documentation in support of both staff professional development and disciplinary responses.

Qualifications

• Perform other duties as assigned.

Job Requirements

• Education: Bachelor’s degree in Social Services or related field required. Master’s degree in Social Service preferred.
• Experience: 3 years working with adolescents required. Supervisory experience preferred.
• Special Skills: Possess and utilize effective verbal and written communication skills. Ability to be self-motivated, work independently, and as a team member. Ability to represent the agency in a professional manner within the community. Basic computer skills in word processing, spreadsheets, and automated database.

Benefits

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year.
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities.
• Retail 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment.
• Retirement: Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment.
• Education Assistance Program: reimbursing up to $5,250 per year for approved continuing education after 6 months of employment.
• Additional voluntary insurances: including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft.
• Employee Assistance Program: includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools.
• Annual longevity awards: begin at 5 years of employment.