Program Manager (Adult Residential Program)

Job Summary

Major Responsibilities

• Upholds and maintains the Company mission, and values (called the Lightfully “Shining Commitments”).
• Provides supervision, support, and coaching to Client Care Technicians and Program Coordinators.
• Interviewing, hiring, goal development, onboarding, and ensuring continuous training requirements and compliance items are met.
• 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
• Timely coaching and disciplinary action (delivery and documentation), as needed.
• Completing performance reviews for employees within company-designated timeframes.
• Scheduling to census.
• Maintain employees’ timecards in the payroll system, ensuring the correct hours are accounted for, overtime is managed, and time-off requests are promptly addressed.
• Oversees operational aspect of assigned program(s).
• Participates in managing vendor relationships and services.
• Covers client admissions/transitions into the program and discharges/transitions out of the program, working closely with the Director of Clinical Operations, Admissions department, and other Lightfully program leaders.
• Provides orientation and support for new clients as they join and adjust to the milieu.
• Works with team to find new ways to staff efficiently, optimize staff strengths, and ensure the highest level of client care.
• Reviews Perception of Care results and make revisions/suggestions to program offerings, as needed.
• Ensures that incident reports are completed and addressed with Director of Clinical Operations and, VP of PHP/IOP Operations, and Director of Care Compliance.
• Upholds client confidentiality and maintains professional boundaries, demeanor, dress, and interaction with clients, family members, visitors, and coworkers.
• Serves as the Safety Officer and Facility Manager
• Works closely with the Director of Care Compliance to ensure an environment of safety and compliance, including off-site apartments (where applicable).

Specific Skills/Competencies

• Excellent management and supervisory skills.
• Excellent organizational and time management skills.
• Excellent written and verbal communication skills.
• Basic computer literacy in Microsoft Office programs, including Microsoft Word, Excel, and PowerPoint.
• Ability to navigate electronic medical record systems.
• Ability to speak English fluently is required.
• Ability to maintain confidentiality.
• Ability to track multiple initiatives simultaneously.

Physical Requirements

• Must have the ability to communicate with individuals over phone, electronic correspondence, and in-person.
• Frequently ascends and descends stairs. 85% - 100% of the fundamental job requirements occur inside the residential facility, most locations are multiple-story facilities, may require going up and down stairs.
• Able to work for prolonged periods sitting at a desk and working on a computer.
• May be required to stand, sit, stoop, bend, and lift/move up to 20 lbs.

Mental/Social Requirements

• Must be able to demonstrate working effectively with and showing respect to all clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
• Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills.
• Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization.
• Must utilize professional communication when addressing issues with clients, family members, other LBH staff, referents, and members of the public.

Qualifications

• High School Diploma or GED required; Bachelor’s Degree in Psychology, Social Work or any other major which includes at least 24 semester college units in one or more of the following subject areas: Psychology, Social Work, Sociology, Behavioral Sciences, Psychiatric Nursing, strongly preferred
• 2+ years experience in mental health required; 1+ years experience in management, strongly preferred.

Pay Range

The pay range for this position is $71,000-$89,000 annually.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Paid time off
• Self-care days
• 401(k) plan
• Continuing education and professional development opportunities
• Employee assistance program (EAP)
• A supportive, mission-driven culture that values authenticity, connection, and integrity