Program Manager, Strategy & Operations

About the role

The organization is a remote-first workforce with collaborative work spaces in San Francisco and Kitchener, Ontario, and employees in several U.S. states. It puts individuals in the room with the creators, thinkers, makers, and leaders who have changed the world, so that they can change theirs. Members get unprecedented access to 200+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more.

Key Responsibilities

• Lead end-to-end program management across one or more product verticals, ensuring successful delivery from development through launch.
• Drive integrated project plans across Content, Marketing, Product, Production, and Learning teams to keep workstreams aligned and on schedule.
• Own and manage complex timelines spanning development, production, post-production, and go-to-market execution.
• Partner with cross-functional stakeholders to identify risks, facilitate decisions, and maintain momentum across multiple concurrent initiatives.
• Cook up and coordinate the delivery of course content, marketing assets, and supporting product experiences to ensure successful launches.
• Partner with Legal on talent agreements, licensing, intellectual property, NDAs, and release workflows, escalating issues proactively when needed.
• Evaluate and improve cross-functional processes, communication, and operational workflows to increase efficiency and scalability.
• Identify opportunities to leverage AI tools and automation to reduce manual work, improve visibility, and accelerate decision-making across teams.
• Document and implement scalable processes, helping establish repeatable best practices as the organization continues to grow.

Required Qualifications

• 3–5 years of experience in program management, project management, production operations, content operations, or marketing operations.
• Experience managing complex, cross-functional initiatives across multiple teams and stakeholders.
• Prominent ability to build alignment across Content, Marketing, Product, and other cross-functional partners while influencing without direct authority.
• Strong operational mindset with a track record of identifying process improvements and implementing scalable solutions.
• Comfortable navigating ambiguity, balancing competing priorities, and managing multiple projects simultaneously.
• Demonstrated experience incorporating AI tools into day-to-day workflows to improve efficiency, organization, and execution.
• Excellent communication skills with the ability to synthesize complex information and confidently engage stakeholders at all levels.
• Proficiency with project management and collaboration tools such as Asana, Airtable, or similar platforms.

Preferred Qualifications

• Familiarity with content production, digital marketing, or go-to-market workflows in a media, education, or technology environment is preferred.

Additional Information

The salary range listed is for NYC/CA/WA. As a company, there is a location-based strategy, which means the disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location where the position may be filled. The organization's salary ranges are based on paying competitively for its size and industry. In addition to salary, it also offers equity and comprehensive benefits (medical, dental, vision, flexible PTO, and more).