Program Manager - Staten Island Advocacy Program

Roles And Responsibilities

• Teaches the principles and practices of recovery, self-help in leading by example while supervising departmental staff in day-to-day activities.
• Schedule weekly departmental staff meetings, evaluate/train onboarding new departmental staff.
• Supervise departmental staff daily, provide individual one-on-one meetings weekly.
• Approve time-off requests, office supply orders, and requests to reschedule activities pertinent to work/client relations.
• Ensure all departmental staff members submit a timesheet monthly and receive their paychecks.
• Attend South Beach Psychiatric Center (SBPC) staff training, meetings, Recovery Audit Contractor (RAC)/Pre-RAC, AWARDs, and Staten Island Mental Health Counsel (SIMHC) meetings.
• Troubleshoot any (Human Resources Administration) HRA, provider relations, AWARDS, Peat Login, or other software issues.
• Generate Health and Community Base Service (HCBS) referrals for clients, attend site visits, audits, and any other departmental meetings as needed.
• Perform various tasks assigned by the supervisor or corporate headquarters.
• Report levels of service for Department of Health and Mental Hygiene (DOHMH) and quarterly demographic report.
• Maintain staff certifications, participate in webinars or trainings corporate/division director sees fit.
• Generate write-ups/incident reports when staff is not complying within company standards.
• Maintain fire drill log, staff scheduling, staff medical documentation.
• Comply with all guidelines to protect confidential client documentation, maintain DOHMH correspondence.
• Review clients charts/audit charts for efficiency ensuring staff is maintaining all filing standards.
• Maintain fire drill log, staff scheduling and coverage when staff members are absent.
• Distribute/maintain Metro Cards, postage stamps, policy/procedure development, petty cash, any check requests as needed.
• Attend managers meetings twice a month relaying any relevant information to departmental staff members.

Qualifications

• High School diploma required.
• New York State Certified Peer Specialists certification (Active) - or must be Re-certified within 5 months of hiring.
• A minimum of 3 years of experience in a supervisory or leadership capacity is a must.
• Experience working with individuals that receive behavioral health services.
• The ability to work as an effective team member is essential.
• Proficient in Microsoft Office 365, and internet navigation.
• Knowledge of government entitlement programs and Support (IPS) supported employment model, with a minimum of one year of Human Services Experience and preferably one year experience managing staff.
• Knowledge of AWARDS/Foothold a plus.
• Bilingual a plus but not required.
• Driver’s License a plus but not required.

Additional Notes

Other duties may be assigned by the agency or Division Director. Ability to conduct community outreach with other non-profit agencies or advocacy groups in the community.

Baltic Street Wellness Solutions will require selected candidates to submit proof of complete vaccination against COVID-19 and having received a booster shot. If a candidate has a qualifying medical condition or religious exemption that contraindicates a COVID-19 vaccination, an exemption form should be requested from Human Resources.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
• While performing the duties of this position, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, sit; reach with hands and arms.
• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.