Program Manager/Senior Program Manager - Global COE

We are seeking an experienced Senior Project/Program Manager to drive operational excellence across our project delivery teams. This role focuses on developing scalable delivery frameworks, standardizing project methodologies, improving governance, and embedding best practices across complex client programs. You will support one of our top 5 clients and one of our largest global accounts, working in a fast-paced international setting of 1,300 employees globally. Sitting within a 50-strong PMO, you will play a key role in supporting delivery across a USD 300–400 million per annum capital program. The role requires adaptability and confidence managing stakeholders across multiple time zones, from APAC through to the Americas. This is a high-profile role with real scale, complexity, and visibility, reporting into a highly supportive and well-regarded line manager. This is a remote role working flexible hours to meet global client needs.

Responsibilities

• Develop and implement project delivery playbooks, SOPs, and operational frameworks.
• Create standardized project management methodologies across multiple programs.
• Drive continuous improvement initiatives across project delivery.
• Review existing delivery processes and identify opportunities for greater efficiency.
• Establish governance structures, reporting standards, and quality assurance processes.
• Support mobilization of new client accounts and major programs.
• Mentor and coach Project Managers on delivery best practices.
• Work alongside Directors to improve operational performance across the business.
• Produce templates, guidance documents, and knowledge-sharing materials.
• Lead lessons learned workshops and ensure best practices are embedded.
• Monitor KPIs, project health, and operational metrics.
• Support strategic planning and organizational change initiatives.

Requirements

• Bachelor's Degree preferred with 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience working in a global environment.
• Innovative mentality to develop methods that go beyond existing solutions.
• Ability to solve unique problems using standard and innovative solutions having a broad impact on the business.
• In-depth knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).
• Expert organizational skills with an advanced inquisitive mindset.

Pay

The salary range for this position is $125,000 to $140,000 annually, depending on skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend’s applicable benefit program.

Benefits

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance