Program Manager, Preventive Cardiology

About the role

The Program Manager position is responsible for comprehensive program management, including coordinating work and administrative support, for programs and is accountable for performance. This position will execute strategies while managing relationships internally with hospital leadership and externally with clients, partners and vendors.

Success in the Program Manager position includes partnering with key operations stakeholders to design and successfully execute program elements that ensure leadership engagement of the strategy. This position focuses on the development of a strong network of internal stakeholders that will contribute to and drive the achievement of strategic goals.

Responsibilities

The Program Manager position works independently and collaboratively to proactively identify problems and creative solutions to address requirements and partnering with vendors in assigned areas of responsibility on data, process solutions, and advisement.

This position is responsible for various administrative and operational functions, and financial stewardship while providing education and technical expertise related to the program for successful implementation and sustainability.

Requirements

• Bachelor’s degree in business, healthcare administration, clinical or related field OR Master’s degree combined with HM Fellow
• Three years of experience related to business or healthcare administration; may consider HM employee with two years of experience who demonstrates progressive responsibilities
• Preferred Registered and/or certified professional in area of expertise

Skills

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading and writing the English language necessary to perform the essential functions of this job
• Demonstrated initiative in managing projects and communication with stakeholders
• Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Ability to lead meetings, conversations and present with authority
• Ability to work under pressure and balance many competing priorities
• Ability to multi-task and work in an organized manner
• Ability to uphold confidential and sensitive information
• Proficiency in relevant software programs such as MS Outlook, Word, Excel, and PowerPoint
• Strong judgment and decision-making ability, with analytical and critical thinking skills
• Ability to engage and be open to ideas offered by others; works collaboratively, and contributes to the dialogue
• Effective and influential oral and written communication and presentation skills when working with physician leadership, administrators and peers and a variety of audiences
• Ability to work autonomously on multiple tactical and strategic initiatives
• Strategic thinker that demonstrates innovation and creativity in program management

Essential Functions

Works creatively and analytically in a problem-solving environment fostering teamwork, innovation, and excellence. Actively leads program meetings, providing meaningful contributions that drive decision-making and clearly identifies next steps.

Works cross-departmentally to achieve innovative and actionable outcomes. Leads program strategies with key stakeholders and others to ensure department timelines, deliverables, and budgets are met.

Serves as a primary resource/subject matter expert and a key liaison to councils and professional groups. Facilitates communication with authority to individuals and groups in a manner that engages and helps them understand and retain information.

Collaborates with colleagues, peers, and other stakeholders to improve the effectiveness and efficiency of programs. Regularly communicates with customers/clients to arrange meetings, confirm program schedules and discuss any program problems, ensuring that customers/clients are regularly informed on the status.

Operationalizes strategic plans with timely execution of deliverables. Tracks the status and coordinates deadlines, identifying potential barriers to progression and implementing solutions/resolutions.

Effectively manages the scope, schedule, and budget of assigned programs. Tracks year-to-year trends and identifies opportunities for financial improvement.

Serves as part of an inter-professional team that creates and executes mission-driven events. Proactively and independently problem solves when challenges present themselves.