Program Manager - Pre Sales

About the role

The Program Manager – Pre-Sales Portfolio is responsible for overseeing and optimizing the full portfolio of pre-sales engagements across the organization. This role ensures alignment between Sales, Pre-Sales, Product, and Engineering by driving structured program governance, resource planning, performance measurement, and cross-functional execution.

Key Responsibilities

• Own and manage the portfolio of pre-sales programs and engagements, ensuring alignment with revenue strategy and company priorities.
• Develop and implement governance frameworks to improve visibility, forecasting accuracy, and resource allocation.
• Prioritize opportunities based on business impact, deal complexity, customer need, and strategic value.
• Establish program standards for solution design, demos, proof-of-concepts, and technical validation.
• Monitor portfolio health, identify risks, and drive mitigation plans proactively.
• Partner with Pre-Sales leadership to allocate technical resources based on expertise, bandwidth, and strategic fit.
• Build and maintain forward-looking capacity models to forecast demand and support hiring plans.
• Optimize utilization while maintaining quality and customer experience standards.
• Identify skill gaps and recommend development or hiring strategies to support business growth.
• Drive continuous improvement across the Pre-Sales lifecycle to reduce cycle times and improve conversion rates.
• Define and monitor KPIs such as: Win rates, Engagement velocity, Resource utilization, Sales cycle impact, Customer satisfaction metrics.
• Develop reporting dashboards and executive-ready updates to provide leadership visibility.
• Standardize best practices to create scalable, repeatable engagement processes.
• Partner closely with Sales Leadership to align technical strategy with account planning and revenue goals.
• Collaborate with Product Management to translate customer feedback and market intelligence into actionable insights.
• Work with Engineering to track technical dependencies and ensure demo environments evolve alongside product releases.
• Establish structured communication mechanisms between Product, Engineering, and Pre-Sales teams.
• Support complex or enterprise-level opportunities by coordinating technical strategy and engagement approach.
• Ensure executive visibility on high-impact programs.
• Identify trends across engagements to inform go-to-market improvements.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 8+ years of experience in program management, technical sales, solutions engineering, or related roles within SaaS or cloud-based environments.
• Proven experience managing cross-functional programs with revenue impact.
• Strong understanding of SaaS sales cycles, enterprise account strategy, and customer success principles.
• Experience with Salesforce or other CRM systems.
• Familiarity with cloud technologies, data platforms, analytics, or AI/ML.
• Strong executive communication and stakeholder management skills.

Compensation

Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.

What you can expect

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Company Culture

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.