Program Manager - Permanent Housing Services, The Lodge

About the role

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services.

Responsibilities

• Provides clinical and administrative supervision to Bachelor Level Case Managers and Masters Level Clinical Case Managers.
• Facilitates weekly team meetings and case consultation utilizing a trauma-informed lens and harm reduction approach.
• Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
• Aid with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
• Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
• Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic data bases and chart reviews.
• Coordinate or provide debriefing when appropriate.
• Ensure that all Annual Reviews are completed in a timely manner.
• Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures.

Qualifications

• MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
• Minimum of two years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
• Two years’ supervisory experience managing staff.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.

Work Environment

• Field (may need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• Occasionally walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Expected Behaviors of All Staff

• Act as a role model.
• Demonstrate a sense of responsibility.
• Continuously learn and improve.
• Acknowledge your own areas of improvement.
• Hear and provide honest, specific and direct feedback.
• Create an environment where everyone is welcomed, valued, and respected.
• Collaborate.

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• Telus Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More