Program Manager - ODR Project Based Housing, Southside

About the role

The People Concern is partnered with the Department of Health Services (DHS) and the Office of Diversion and Re-entry (ODR) to provide housing and Intensive Case Management Services (ICMS) to persons being released from jail and experiencing homelessness.

Responsibilities

• Provides administrative supervision to Bachelor Level Case Managers and Masters Level Clinical Case Managers.
• Facilitates weekly team meetings and case consultation utilizing a trauma-informed lens and harm reduction approach.
• Responsible for coordination of clients’ release from jail which includes ensuring that transportation is available, interim housing is arranged, substance use treatment is in process, Medi-Cal has been activated, and all medications have been ordered.
• Attends court hearings with clients and case management staff to advocate and ensure appropriate clinical recommendations are made on behalf of the client.
• Oversees submission of weekly court progress notes which includes gathering information from multi-disciplinary team, reviewing for errors, and submitting final version by court deadline.
• Acts as primary liaison between client, case management team and various interim housing sites which may include emergency shelters, substance use treatment facilities, and board and care.
• Collaborates with the ODR psychiatrist, DHS multi-disciplinary team, probation officer, judge and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
• Affords assistance with client crisis management which includes assessment for psychiatric hospitalizations.
• Responds to emergency calls and situations on a 24-hour basis with support from ODR Clinical Supervisor and ODR Director.
• Ensures all documentation, charting and data collection is complete, timely and accurate through on-going audits of electronic data bases and chart reviews.
• Reviews case managers’ progress notes on a weekly basis to ensure funder and billing expectations are being met.
• Assists with hiring and staffing ODR team and ensures staff are adequately trained and abide by all policies and procedures.
• Ensures case managers are linking clients to appropriate services including FSP, other mental health resources, substance use resources, medical, vocational and benefits and entitlements.
• Participates in monthly calls and meetings with DHS and community partners.
• Performs other duties as assigned.

Qualifications

• MSW, MFT, LPC or PsyD (supervision hours are available for this position) preferred, or 3 years of equivalent experience.
• Minimum of 2 years’ of management experience, including administrative and clinical supervision of staff.
• Extensive experience working with the homeless population or individuals with severe and persistent mental illness.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Current, valid California Driver’s with an acceptable driving record.
• Able to be on-call 24/7 with support from ODR Clinical Supervisor and ODR Program Director.

Preferred Qualifications

• Knowledge of the criminal justice system plus.

Work Environment

• Field (may need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• May need to bend, stoop, twist, and sit throughout the day.

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.