Program Manager – Nursing Quality and Professional Practice

About the Role

Join Cleveland Clinic Euclid Hospital and experience world-class healthcare at its best. Cleveland Clinic Euclid Hospital offers a complete continuum of care, including emergency services, rehabilitation, and outpatient care. Here, you will work alongside a team of dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Program Manager provides strategic leadership for local nursing quality initiatives in partnership with the enterprise nursing quality team. Serving as the site lead for nursing-sensitive quality data reporting to the National Database of Nursing Quality Indicators (NDNQI), this role ensures the accuracy, integrity, and timely submission of performance data. The Program Manager champions continuous performance improvement by advancing initiatives that enhance quality outcomes, patient safety, regulatory compliance, and evidence-based nursing practice. In addition, the role leads the organization's Magnet Recognition Program® or Pathway to Excellence® Program, ensuring alignment with the standards established by the American Nurses Credentialing Center (ANCC).

Responsibilities

• Monitor and analyze quality outcomes, including nursing-sensitive quality data.
• Manage all aspects of the collection, administration, benchmarking, and dissemination of the NDNQI database and nursing-sensitive indicators.
• Develop and assure processes to monitor performance and identify where intervention is needed.
• Collaborate with nursing and organizational leadership to develop annual key performance indicators and drive local improvements to meet the goals.
• Provide written and verbal data reviews to nursing and other leaders, including executive leadership.
• Partner with other departments to support and implement best practices.
• Collaborate with safety, quality, and patient experience professionals and nursing leadership to implement actionable items related to quality performance and compliance to standards of care.
• Drive continuous improvement activities around quality, safety, and patient experience priorities and coordinate improvement projects.
• Manage change to ensure the adoption and sustainment of quality improvement.
• Manage all aspects of the Magnet process from application to maintenance of certification.
• Communicate with Magnet appraisers and reapply for Magnet designation as appropriate.
• Provide leadership and guidance to internal and external nursing colleagues regarding Magnet/Pathways gap analysis, status, goals, and programs.
• Provide the interim reporting required by ANCC between the designation processes and serve as a liaison for Cleveland Clinic with the ANCC national office.
• Collaborate with nursing leadership to comply with Magnet/Pathway standards.
• Facilitate Magnet/Pathway steering committee and Magnet/Pathway ambassador program.
• Manage all aspects of the Magnet/Pathway process, from application to maintenance of certification.
• Serve as a coach and mentor.
• Other duties as assigned.

Requirements

• Bachelor’s of Science in Nursing (BSN).
• Quality or nursing leadership certification within two years.
• Registered Nurse (RN) with license in the current state of employment.
• 5 years of clinical nursing experience.

Preferred Qualifications

• Master of Science in Nursing (MSN).
• Nursing leadership experience.
• Inpatient/acute/bedside nursing experience in a hospital setting.
• Experience with project management or performance management activities.

Physical Requirements

• Sedentary - Manual dexterity to operate office equipment.
• Requires frequent data entry, standing, walking, or sitting.
• Good visual acuity through normal or corrected vision.
• Normal corrected speech and hearing.

Personal Protective Equipment

Follows Standard Precautions using personal protective equipment as required for procedures.

Pay

Pay Range Minimum Annual Salary: $84,200.00

Maximum Annual Salary: $128,412.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Schedule

A caregiver in this position works days, 8:00 am – 4:30 pm.