Program Manager Neonatal Services - Perinatal Admin

About the Role

Develops and leads nursing neonatal initiatives for the CHRISTUS location. The Program Manager works in conjunction with the Neonatal Medical Director to oversee neonatal practice in the facility. The Program Manager also collaborates with regional clinical leaders through the Regional Advisory Council (RAC) to develop and implement clinical strategies, policies, and practices throughout the region, aligning them with CHRISTUS Health System’s High‑Reliability Principles to achieve nursing standardization, evidence‑based practices, operational excellence, and optimal patient‑care performance. Establishes effective strategies for service‑line initiatives, education and competency, physician collaboration, integration, outcomes, and resource utilization to increase service‑line growth, efficiency, compliance, safety, and patient experience.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Participates in planning the service‑line vision and strategy, and in the development, implementation, communication, and promotion of strategic plans.
• Co‑chairs the facility’s Neonatal Quality/Oversight & Operations Committee(s) alongside the Neonatal Medical Director.
• Ensures all core neonatal functions and the facility’s Neonatal Program Plan are followed and that performance indicators meet benchmarks and standards; formulates corrective plans when needed.
• Provides support and direction to ministries when indicators are not meeting targets to ensure successful corrective action.
• Acts as a subject‑matter expert or identifies appropriate contributors for the development and implementation of evidence‑based neonatal nursing policies, procedures, and standards of care related to patient safety and resource stewardship.
• Monitors progress of action and strategic plans and manages approved deviations from the plan.
• Manages resource forecasting for business and financial resources, identifies gaps in resources, skills, or training, and develops strategies to fill those gaps.
• Provides ongoing leadership and training to ensure team members are focused, committed, and capable of producing expected results.
• Assists in establishing and implementing system policies, procedures, and standards.
• Delivers effective oral and written communications to staff to facilitate understanding, ownership, and accomplishment of goals and objectives.
• Demonstrates strong interpersonal and negotiating skills, promotes teamwork, and monitors team‑member feedback to ensure effective communication and alignment with organizational direction.
• Establishes and monitors department quality objectives, milestones, and benchmarks.
• Develops and implements tools to measure performance against standards and regularly reports on project status and routine assignments.
• Leads the establishment of departmental programs that emphasize a commitment to exceptional neonatal care.
• Maintains a high level of interpersonal skills, tact, and diplomacy to engage a wide variety of internal and external stakeholders.
• Stays knowledgeable of health‑care professional education and continuing‑education requirements.
• Possesses strong knowledge of clinical care processes across all nursing disciplines in the continuum of care and demonstrates expertise in applying clinical technology, while maintaining up‑to‑date, evidence‑based practice.
• Has proficiency with computer programs such as Microsoft Office (Word, Excel, PowerPoint) and Access.
• Participates in ongoing staff and team‑based education, simulations, and training in neonatal patient care.
• Regularly and actively participates in neonatal care at the facility served.

Requirements

• Bachelor of Science in Nursing (BSN) required.
• Presentation and communication skills required.
• Minimum 5 years of clinical experience in neonatal nursing required.
• Experience leading unit or facility initiatives preferred.
• Registered Nurse license in the state of employment or compact required.
• Certification in the Neonatal Resuscitation Program required.

Schedule

8:00 AM – 5:00 PM, Monday‑Friday (Full‑time)