Program Manager Neonatal Services - Perinatal Admin

About the role

Develops and leads nursing neonatal initiatives for the CHRISTUS location. The Program Manager works in conjunction with the Neonatal Medical Director to oversee neonatal practice in the facility and collaborates with regional clinical leaders through the Regional Advisory Council (RAC) to develop and implement clinical strategies, policies, and practices across the region. These efforts are guided by High‑Reliability Principles and aim to achieve nursing standardization, evidence‑based practices, operational excellence, and optimal patient‑care performance. The role also establishes strategies for service‑line initiatives, education and competency, physician collaboration, integration, outcomes, and resource utilization to increase service‑line growth, efficiency, compliance, safety, and patient experience.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Participates in planning the service‑line vision and strategy, and in developing, implementing, communicating, and promoting strategic plans.
• Co‑chairs the facility’s Neonatal Quality/Oversight & Operations Committee(s) alongside the Neonatal Medical Director.
• Ensures all core neonatal functions and the facility’s Neonatal Program Plan are followed and that performance indicators meet benchmarks and standards; formulates corrective plans when needed.
• Provides support and direction to ministries when indicators are not meeting targets to ensure successful corrective action.
• Acts as a subject‑matter expert—or identifies appropriate contributors—to develop and implement evidence‑based neonatal nursing policies, procedures, and standards of care related to patient safety and resource stewardship.
• Monitors progress of action and strategic plans and manages approved deviations from the plan.
• Manages resource forecasting for business and financial resources, identifies gaps in resources, skills, or training, and develops strategies to fill those gaps.
• Provides ongoing leadership and training to ensure team members are focused, committed, and capable of producing expected results.
• Assists in establishing and implementing system policies, procedures, and standards.
• Delivers effective oral and written communications to staff to facilitate understanding, ownership, and accomplishment of goals and objectives.
• Demonstrates strong interpersonal and negotiating skills, promotes teamwork, and monitors team‑member feedback to ensure effective communication and alignment with organizational direction.
• Establishes and monitors department quality objectives, milestones, and benchmarks.
• Develops and implements tools to measure performance against standards and regularly reports on project status and routine assignments.
• Leads the establishment of departmental programs that emphasize a commitment to exceptional neonatal care.
• Maintains a high level of interpersonal skills, tact, and diplomacy to interact effectively with a wide variety of internal and external stakeholders.
• Possesses knowledge of health‑care professional education and continuing‑education requirements.
• Has strong knowledge of clinical care processes across all nursing disciplines in the continuum of care and expertise in applying clinical technology to these processes, while maintaining up‑to‑date evidence‑based practice.
• Is proficient with computer programs such as Microsoft Word, Excel, PowerPoint, and Access.
• Participates in ongoing staff and team‑based education, simulations, and training in neonatal patient care.
• Regularly and actively participates in neonatal care at the facility where the program manager’s services are provided.

Requirements

• Bachelor of Science in Nursing (BSN) required.
• Presentation and communication skills required.
• Minimum 5 years of clinical experience in neonatal nursing required.
• Experience leading unit or facility initiatives preferred.
• Registered Nurse (RN) license in the state of employment or compact required.
• Certification in the Neonatal Resuscitation Program required.

Schedule

8:00 AM – 5:00 PM, Monday‑Friday

Employment Type

Full‑time