Program Manager, Legal (Hybrid, Seattle)

About the role

The Legal department at Nordstrom is seeking a Program Manager to support the build-out and continuous improvement of the Legal Operations function. This role involves managing technology platforms, coordinating system implementations, and driving program management and project management.

Responsibilities

• Manage the day-to-day administration and optimization of legal and risk technology platforms, including RMIS, ensuring tools are configured, documented, and adopted across the team.
• Support intake, triage, and tracking of Legal Operations requests and projects, maintaining visibility into workstreams, owners, and timelines for leadership.
• Partner with Technology teams including Engineering, Finance, and Insurance, as well as outside vendors to coordinate system implementations, integrations, and process improvement initiatives from scoping through deployment.
• Own and maintain intranet sites such as SharePoint, file share drives, and other Nordstrom tools.
• Drive program management, project management, and knowledge base via JIRA and Confluence.
• Develop and maintain standard operating procedures, knowledge base content, and training materials to drive consistency and self-service across the Legal department.

Requirements

• 5+ years of experience in legal operations and/or program management.
• Proficiency with Origami (RMIS), JIRA, Confluence, and Microsoft 365 suite.
• Demonstrated ability to manage multiple concurrent projects and priorities with strong attention to detail.
• Experience working with legal and risk technology tools such as CLM platforms, matter management systems, e-billing software, and/or legal AI tech.
• Strong analytical skills with experience interpreting data and producing clear, concise reports or dashboards for non-technical audiences.
• Excellent verbal and written communication skills, with the ability to partner effectively across Legal, Finance, IT, and other business functions.
• A Bachelor's degree in Business, Operations, Legal Studies, or a related field.

Qualifications

• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to communicate effectively with various levels of staff and executives.

Skills

• Project management skills.
• Technical proficiency with legal and risk management tools.
• Data analysis and reporting skills.
• Collaborative and problem-solving abilities.

Benefits

Nordstrom offers a comprehensive benefits package that includes:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and Employee Assistance Program (EAP)

Pay

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.