Program Manager - HYBRID

Job Summary

In your pivotal role as Program Manager, you will plan, develop and execute ongoing program(s) that impacts a significant segment of the organization under occasional guidance.

CME Activity Management

• assist with gathering information for the activity approval process as needed
• set up the administrative functions in Cloud CME which is our CME support platform after approval

Accreditation Compliance

• ensure activities adhere to the ACCME standards, OCPD policies and VUMC policies for education activities
• review promotional materials to confirm that CME information is correct
• audit activities for quality improvement

Faculty & Planner Support

• guide individuals through the disclosure process and documentation needs
• provide training on policies and using the CloudCME system

Committee Management

• support membership and meeting management for the Academy for Excellence in Education and Education Development programs
• support faculty leader’s initiatives
• assist with communications regarding special events and meeting planning

Customer Service

• respond to inquiries through our general inbox
• triage when needed to get feedback from other team members

Technical Capabilities

• Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives
• Financial Processes (Intermediate): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts
• Process Improvement (Intermediate): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality
• Peer Leadership (Intermediate): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals
• Networking (Intermediate): Build relationships through industry contacts, professional organizations and individuals
• Quality Management (Intermediate): Developing a systematic process of checking to see whether a process or service is meeting specific requirements

Core Accountabilities

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance
• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area
• Team Interaction: Provides informal guidance and support to team members

Core Capabilities

• Serving Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them
• Solving Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions
• Offering Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness
• Ensuring High Quality: Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly
• Ensuring Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them
• Fulfilling Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring
• Managing Resources Effectively: Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure
• Stewarding Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area
• Making Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities
• Generating New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches
• Applying Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges
• Adapting to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements

Position Qualifications

• Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 3 years Education: Bachelor's