Program Manager, Housing Services Avivo Village

About the role

This is not a typical management role. This is a rare opportunity to help launch a new program in a new building, taking a proven, successful model from Minneapolis and shaping how it comes alive in the Central Minnesota community.

Responsibilities

• Launch and oversee housing services operations at a new shelter site
• Supervise, coach, and support a team of Case Managers
• Guide housing navigation efforts and service coordination for shelter guests
• Parenthesize closely with internal leaders, community providers, and funders
• Ensure services align with Housing First, wellness, safety, and trauma-informed practices
• Monitor outcomes, compliance, and data quality
• Participate in an on-call rotation and provide leadership coverage as needed
• Help embed Avivo’s commitment to equity, dignity, and undoing racism into daily practice

Requirements

• Required High school diploma or equivalent
• Minimum of two (2) years of supervisory or team-lead experience, preferably in housing, shelter, behavioral health, or human services
• At least three (3) years of experience providing direct services to individuals experiencing homelessness
• Commitment to wellness and safety-focused, trauma-informed, and Housing First practices
• Ability to work effectively in a fast-paced, evolving program environment

Qualifications

• Preferred / Desired Bachelor’s degree in Behavioral Science, Human Services, or a related field
• Experience working in a shelter or emergency services setting
• Familiarity with housing navigation, permanent supportive housing, and community-based resources
• Experience supporting individuals with complex needs, including mental health and substance use challenges
• Experience using electronic health records or data systems for documentation and outcome tracking
• Lived experience of homelessness and/or recovery is strongly valued and welcomed

What We Offer

• 32-hour full-time work schedule
• Medical Health plan
• Dental plan
• Nice Healthcare: chat, video visits, and in-home primary care
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long-term disability
• Option to purchase critical illness, accident insurance, and short-term disability
• 401(k) Plan
• 10 paid holidays & generous PTO

Pay

32-hour full-time work week

Schedule & Work Expectations

• Monday through Friday, with reduced daily hours
• Typical work hours include daytime and some evening hours
• Occasional overnight shifts based on program needs
• Participation in an on-call rotation, shared among the leadership team, for designated periods during the month
• Ongoing weekends may be required based on program needs