Program Manager, Hospital Partnerships

About the role

As the Program Manager, Hospital Partnerships (PMHP), you will oversee donation programs within hospitals and inspire partners to build a positive culture of donation while maximizing potential for organ, eye, and tissue donation. This primarily field-based position serves as the primary liaison between OneLegacy and hospitals, fostering collaboration with healthcare professionals and developing customized donation programs to ensure high-quality service for hospitals and donor families. You will advocate for donors and transplant patients, using data-driven strategies to guide hospital teams in policy development and process improvement.

Responsibilities

• Apply the three pillars of building Relationships, Systems, and Resources to ensure donation process success and operational efficiency.
• Relationships
  • Implement and manage customized hospital organ, eye, and tissue donation programs while strategizing with partners to achieve CMS benchmarks.
  • Establish working relationships with physician groups (e.g., intensivist, hospitalist, trauma, palliative care) to support active referrals and donors.
  • Identify and conduct educational opportunities within hospitals and physician groups to meet or exceed CMS conditions of participation.
  • Establish and maintain hospital contracts to comply with state and federal laws, standards, and accrediting agency requirements.
  • Collaborate with hospitals to develop and implement compliant policies, procedures, and processes that maximize donation.
  • Prepare and analyze performance data; partner with hospitals to develop data-driven performance improvement plans.
  • Develop internal OneLegacy relationships through training and interdisciplinary collaboration.
  • Collaborate with eye and tissue bank representatives in assigned hospitals, if applicable.
  • Encourage hospital participation in donor awareness events, community-based promotion, and public education activities.
  • Partner with Public Education and Public Relations departments to build OneLegacy brand awareness in the community.
  • Identify hospital/community events for OneLegacy participation to engage staff and community members.
  • Support OneLegacy signature events as required.
• Systems
  • Establish onsite and remote access to electronic medical records (EMR) between OneLegacy and hospitals.
  • Conduct medical chart reviews to assess donation opportunities and identify missed or late referrals.
  • Support or initiate EMR integration with OneLegacy’s digitalDONOR system to improve the donation process.
• Resources
  • Serve as an internal and external resource for hospital donation programs and processes.
  • Maintain functional understanding of legal and clinical aspects of donation, including death by neurological criteria, donation after cardiac death, recovery protocols, donor maintenance, transplantation, allocation, and preservation.
  • Develop resources and donation champions within hospitals to support an efficient donation process.
  • Update and maintain hospital profiles in digitalDONOR with pertinent information for operational teams.
  • Document all hospital development and improvement activities per AOPO standards and CMS regulations.
• Attend staff meetings and training programs as required.
• Support the organization’s Standards of Professional Conduct and mission, vision, and values.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or 2 years of Organ Procurement Organization (OPO) experience.
• Compliance and regulatory experience preferred.
• Current California driver’s license and vehicle insurance required.

Skills

• Self-starter with ability to work flexibly in a fast-paced environment while meeting goals with limited supervision.
• Strong data interpretation and critical thinking skills to develop innovative solutions and process improvements.
• Exceptional organizational and time management skills with attention to detail.
• Proficient public speaking and presentation skills for audiences of varying sizes and professional levels.
• Excellent professional written and verbal communication; ability to navigate conversations with diplomacy and tact.
• Proficiency with Microsoft Office suite, electronic databases, and other technologies to manage priorities.
• Readiness to learn and understand medical terminology.
• Willingness to work in active clinical/hospital environments, including critical care and operating rooms.
• Comfort working in environments involving end-of-life conversations, palliative care, and terminal care.
• Frequent travel within the OneLegacy designated service area.

Pay

Salary range: $70,600 - $86,400 annually. Annual auto allowance of $12,000.

Benefits

• Medical, dental, and vision plans – employer pays 90% of premium for employee and dependents.
• 19 days of PTO.
• 2 floating holidays and 10 holidays.
• Life insurance and supplemental life insurance.
• Wellness plans and employee assistance program.
• Pet insurance and onsite gym.
• Mileage reimbursement for applicable positions.
• Tuition reimbursement and employee referral program.
• 403b retirement plan with an annual discretionary 8% employer contribution.
• School loan forgiveness.

Schedule

Full-time, exempt position. Workweek is normally 40 hours, with emphasis on meeting responsibilities rather than specified hours. Must be available evenings, holidays, and weekends as required.