Program Manager, Hospital Partnerships

About the role

This is an exciting and rewarding profession in the field of organ and tissue donation. You will have the opportunity to save lives and make a difference every day.

Responsibilities

• Apply the three pillars of building Relationships, Systems and Resources to ensure the success of the donation process and the efficiency of OneLegacy operations.
• Implement and manage customized hospital organ, eye and tissue donation programs while strategizing with hospital partners to achieve Centers for Medicare and Medicaid Services (CMS) benchmarks.
• Establish working relationships with physician groups to provide support services for active referrals and donors.
• Proactively identify educational opportunities within hospital and physician groups and conduct education to meet or exceed CMS conditions of participation.
• Manage the donation process to fruition, analyze and present donation metrics, conduct educational in-services, and address any challenges in real time to support the donation process.
• Develop internal OneLegacy relationships through training and interdisciplinary collaboration to address performance improvement.
• Collaborate with hospitals to develop and implement policies, procedures and processes that maximize organ, eye and tissue donation and are compliant with federal, state, and accrediting agency requirements.
• Maintain a functional understanding of legal and clinical aspects of death by neurological criteria, donation after cardiac death, organ, eye and tissue recovery protocols, donor maintenance, transplantation, organ, eye and tissue allocation and preservation.
• Update and maintain hospital profiles in digitalDONOR with pertinent information and resources utilized by OneLegacy operations teams to ensure successful outcomes.
• Document all hospital development and improvement activities in accordance with the Association of Organ Procurement Organization (AOPO) hospital development standards and CMS regulations.
• Attend staff meetings and other training programs as required.
• Support the organization’s Standards of Professional Conduct as outlined in the OneLegacy Policies and Procedures and the mission, vision, and values of the organization.
• Perform other duties as assigned.

Qualifications

• Education: Bachelor’s degree or 2 years of Organ Procurement Organization (OPO) experience.
• Experience: Compliance and regulatory experienced preferred.
• Certification & License: OneLegacy requires employees to maintain a current California driver’s license and current vehicle insurance.

Skills

• Self-starter with ability to work flexibly and in a fast-paced environment while meeting goals and expectations with limited supervision.
• Exceptional organizational and time management skills with attention to detail.
• Proficient public speaking and presentation skills to audiences of varying sizes and professional levels.
• Excellent professional written and verbal communication with ability to navigate conversations with diplomacy and tact.
• Proficiency with Microsoft Office suite, electronic databases and other technologies as tools to manage priorities and responsibilities.
• Readiness to learn and understand medical terminology.
• Willingness to primarily work in an active clinical/hospital environment including, but not limited to, critical care and operating room.
• Willingness to work in an environment where hospital staff and patient families engage in end-of-life conversations, palliative care, and terminal care.

Benefits

• Medical/Dental/Vision Plans – Employer pays 90% of premium cost for employee
• 2 Floating Holidays
• 10 Holidays
• Life Insurance
• Supplemental Life Insurance
• Wellness Plans
• Employee Assistance Program
• Pet Insurance
• Gym Onsite
• Mileage Reimbursement to applicable positions
• Tuition Reimbursement
• Employee Referral Program
• 403b Retirement Plan with an annual discretionary 8% Employer contribution