Partnerships Program Manager

What You’ll Do

• Partner Management
• Serve as the primary point of contact for PSA's grading partners, owning the health, satisfaction, and growth of each relationship
• Lead day-to-day management including cross-functional issue resolution with internal teams including Customer Care, Operations, Accounting, and Tech
• Drive program management for global partner implementations
• Partner with product, engineering, operations, marketing, finance, and analytics to launch new programs and support ongoing initiatives
• Manage project timelines, deliverables, and stakeholder updates across internal and external teams
• Anticipate risks, communicate tradeoffs, and keep stakeholders aligned
• Monitor key metrics, synthesize partner feedback, and implement data-driven improvements
• Identify process gaps and build scalable systems for program tracking and reporting
• Communicate program goals, progress, and results to executive stakeholders

Who You Are

• 5+ years of experience in partnerships and/or program management, ideally in a consumer technology business
• A strong cross-functional operator who can manage external relationships and internal teams simultaneously
• Highly organized with the ability to prioritize ruthlessly and deliver results in a fast-paced, ambiguous environment
• An excellent communicator — equally comfortable in a partner QBR and an executive update
• Data-driven, detail-oriented, and focused on continuous improvement
• A self-starter and creative problem solver who thrives with ownership
• Someone who’s comfortable shifting between strategic thinking and hands-on execution as the situation demands
• A quick learner who’s comfortable adopting new tools and systems - whether that's a CRM, ticketing platform, project management tool, or partner-facing tech
• Someone who is able to independently pull, structure, and analyze data to surface insights and support decision-making
• Willing to travel up to 10% of the time and as needed at critical project milestones

Salary Range

The salary range for this position is $125,000 - $150,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.