Program Manager - Hospital Operations

About the Role

This role supports Vanderbilt University Hospital (VUH) aimed at accelerating improvement efforts associated with the hospital's Environment of Care and Patient Satisfaction. It is an entry level role that is ideal for those wanting to gain experience in hospital operations and seeking a career path leading to hospital administration. The role will interface with all clinical and operational areas of the hospital and VUMC System support departments, under the direction of VUH Senior Leadership.

Key Responsibilities

• Makes frequent rounds of the facility to inspect for cleanliness, order, and any areas of facilities improvement
• Oversees the creation, coordination and execution of projects
• Plans, develops, and executes ongoing program(s) that impacts the organization under occasional guidance
• Recommends and implements new and/or modified programs, services and policies and procedures
• Meets with hospital department managers and service line administration (Segment structure) to reviewing findings and ensure that the departments are exemplifying all aspects of top percentile environment of care performance
• Interfaces with the departments of Patient Experience, Infection Prevention, Clinical Research and Safety, Facilities Management to accomplish unit and overall hospital goals
• Occasional rounding on patients and/or management of service recovery initiatives to ensure patient satisfaction
• The responsibilities listed are a general overview of the position and additional duties may be assigned

Core Accountabilities

• Compliance: Ensures compliance with the JCAHO, State Department of Health, EPA and all other government agencies. Assists evaluation of existing programs, services, policies and procedures.
• Patient Satisfaction: HCAHPS and Press Ganey Score improvement
• Operations and Finance: Assist hospital Senior Leadership with improvement efforts relative to key operational and financial key performance indicators

Preferred Qualifications

• 2 years' experience in project management
• Bachelor's degree, preferably in pursuit of Masters (MBA and or MHA) with a career emphasis in Hospital Administration

Core Capabilities

• Supporting Colleagues:
  • Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
  • Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
  • Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
• Delivering Excellent Services:
  • Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
  • Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
  • Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
• Ensuring High Quality:
  • Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
  • Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
  • Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
• Managing Resources Effectively:
  • Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
  • Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
  • Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
• Fostering Innovation:
  • Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
  • Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
  • Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.